Resident Services Manager - Spring Creek by Bonaventure

Bonaventure Senior Living; Bellingham (WA); On-site; USD 80,000 - 82,000; Full time

Benefits offered by this job

Competitive wage

Health benefits

FSA program

401k matching

Education assistance

Education reimbursement

Paid time off

Paid holidays

Job summary

Spring Creek by Bonaventure is seeking an Engaged and Dedicated Resident Services Manager to support the Executive Director in guiding our senior living community to success.

The ideal candidate is organized, with strong time management and prioritization skills, and has experience in sales and marketing, business office duties, and a passion for delivering first-class customer experiences and service excellence for our residents and families.

Qualifications

• Senior living, general healthcare or 3+ years of proven managerial experience required.
• Experience in sales and revenue/expense management preferred.
• Excellent verbal and communication skills.
• Desire to make a difference in residents' lives.
• Experience in Assisted Living/Memory Care is preferred.

Responsibilities

• Direct supervision and financial oversight of Reception, Activities, Maintenance and Housekeeping Departments.
• Employee hiring, training, satisfaction, and retention.
• Human resources and business office duties.
• Census development.
• Compliance with state regulations.
• Ensure resident and family satisfaction at all times.
• Promote and engage staff with Bonaventure Mission and Values.
• Oversee day-to-day operations of the community.

Skills

Time management

Sales experience

Marketing knowledge

Customer service

People leadership

Education

Administrator's License

Job description

Spring Creek by Bonaventure is Seeking an Engaged and Dedicated Resident Services Manager

Salary from $80,170 to $82,000

Senior living, general healthcare or at least 3 years of proven managerial experience is required for the Resident Services Manager position.

Are you dedicated to making a difference?

We are seeking a Resident Services Manager to support the Executive Director in leading our senior living community to success. The ideal candidate is a well-organized leader with excellent time management and prioritization skills. They must also have experience in sales and marketing, business office management, and a passion for providing 1st class customer experiences and service excellence. If you are organized, detail-oriented, and passionate about making a difference, we want to hear from you!

Top reasons to work at Bonaventure

• Highly Competitive Wage - From $80,170 to $82,000
• Health Benefits - Medical and dental coverage.
• Flexible Spending Account – For Healthcare and Day Care expenses.
• Retirement - Generous 401k matching program.
• Professional Growth -We provide paid education assistance and career advancement through promotions to qualified individuals.
• Continuing Education Reimbursement.
• Paid Time Off - To have fun, take care of yourself and your family. Up to 10 days of paid time off annually.
• 6 Paid Holidays

What Will You Be Doing?

This position works closely with the Executive Director and is critical to leading the community to financial, regulatory, and operational success. In this role, you will be responsible for the following tasks:

• Direct supervision and financial oversight of Reception, Activities, Maintenance and Housekeeping Departments as well as their success.
• Employee hiring, training, satisfaction, and retention.
• Human resources and business office duties.
• Census development.
• Compliance with state regulations.
• Always ensuring resident & family satisfaction.
• Promote, direct, and engage staff members toward Bonaventure Senior Living's Mission and Value Statement.
• Oversee day-to-day operations of the community.

Qualifications

• Hold an Administrator's License or be able to obtain one.
• Proven track record in sales and revenue/expense management.
• Excellent verbal and communication skills.
• A desire to make a difference in the lives of seniors and a commitment to meet the needs of our residents.
• Successful experience in an Assisted Living, Independent Living, or Memory Care facility, desired.
• Must pass a criminal background check and drug test.
• Must have a valid driver’s license
  

Spring Creek by Bonaventure

Our state-of-the-art senior living communities offer assisted living, residential care, memory care, and independent living. We provide care oversight and care services to residents in our communities.

Why Work for Bonaventure Senior Living

Not all senior living communities are the same. At Bonaventure, one of our main guiding principles is, "You can never go wrong when you are doing the right thing." This philosophy embodies our commitment to caring for our residents and team members, and we strive to uphold it.

Bonaventure is also committed to providing an exceptional senior lifestyle, ensuring our residents and staff remain happy and engaged. Our employees enjoy a lively work environment, thorough training and support, and take pride in working for a company that provides exceptional service.

Our culture is based on respect, appreciation, and empowerment. If you are a friendly, driven individual with a passion for helping others, Bonaventure Senior Living is the perfect fit for you!