Leasing Consultant

Brookfield Properties; Columbus (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Full benefits package

401(k) with company match

Growth and advancement opportunities

Referral bonus program

Rental discount if living on-site

Job summary

Brookfield Properties in Columbus, OH is seeking a Leasing Consultant to deliver exceptional service to prospects and residents while guiding them through the leasing process. You will manage leads in the CRM, schedule tours, and present communities to close leases, contributing to occupancy goals and rent growth.

A dynamic, customer‑focused professional with strong communication will thrive in this role. Responsibilities include coordinating tours, processing applications, and maintaining

Qualifications

• High school diploma or GED required.
• Experience in sales and customer service in fast-paced environments.
• Preferred associate degree in customer service, hospitality, or related field.

Responsibilities

• Provide outstanding service to prospects and residents to exceed expectations.
• Lead tours, explain communities, and facilitate leasing to close deals.
• Manage leads, schedule tours, and process move‑in paperwork via CRM.
• Maintain knowledge of apartments, amenities, and local attractions.

Skills

Customer service

Sales

CRM experience

Communication skills

Multitasking

Attention to detail

Education

High school diploma/GED

Associate degree in Customer Service/Hospitality preferred

Tools

Yardi CRM

MS Office

Job description

Location

Location The Gardens Columbus - 3701 Governors Club Blvd Business We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description

Position Summary Our Leasing Consultants are people who make a big impact in many small ways - a friendly smile, a welcoming greeting, a genuine interest in the people walking through our leasing office doors. Our Leasing Consultants create a positive and lasting influence on visitors, prospects, and residents by understanding the importance of first impressions. As a Leasing Consultant, you manage your own success by attaining leasing goals, such as occupancy and rent growth, and by building positive rapport with prospects and residents. You will be diligently managing leads within our CRM, you will be scheduling tours and showing apartments all day and you will be encouraging prospects to submit their online application. Every day you will help our prospects to find their home at your community. So, if you're passionate about people and are looking for the right opportunity to make a difference and get you started on a long-term career journey, then come take that first step with us.

Essential Job Function

Customer Service (30%)

• Deliver unmatched service to prospects and residents to exceed expectations and nurture satisfaction
• Guide prospects through the leasing experience to make renting easy
• Serve as the liaison through the application, leasing screening, and move‑in process, including all related paperwork
• Fully dedicated to prospects through answering calls, emails, chats, and texts
• Encourage prospects to apply
• Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends

Sales (40%)

• Communicate detailed information regarding communities and apartments to prospects
• Generate interest in the community by conducting informative and personalized tours that result in new leases
• Drive the sale by highlighting the quality of the community and the lifestyle of an apartment home
• Develop deep knowledge of the rental process and their assigned markets neighborhoods and translate that into successful sales interactions
• Employ effective selling techniques to close the sale
• Work collaboratively with the onsite team to exceed occupancy goals and objectives
• Maintain current knowledge of apartments, building amenities, and local agencies or attractions of interest to prospective residents
• Maintain awareness of current rental rates and promotions of competitive properties
• Project a favorable image of the community at all times to achieve property objectives and public recognition
• Schedule tours and show apartments

Leasing Administration (30%)

• Actively participate in the leasing process by monitoring inbound leads, qualifying prospects, leasing apartments, touring prospects, following up after each tour, and completing move‑in procedures in accordance with established policies and procedures
• Proactively manage all leads and customer experience using the Customer Relationship Management Software (CRM) complete assigned CRM tasks within the appropriate time frame
• Manage leasing requests from existing residents, including lease breaks, roommate additions, unit transfers, and more
• Run applications, communicate screening results, prepare and send leases, and collect all required information and documentation for a smooth move‑in process
• Inspect apartments prior to resident move‑in to ensure move‑in ready condition and schedule any outstanding items with the maintenance team
• Master the leasing process in its entirety, from post‑tour follow‑up emails and prompt prospect calls to closing all tasks in the CRM

Education

• High school diploma/GED required
• Associate degree in Customer Service/Hospitality preferred

Work Experience

• 1‑2 Years of sales and customer service experience including reaching sales goals in a fast‑paced environment (e.g., property management, hospitality, retail, or restaurant) required
• 1‑2 Years of previous leasing experience within the multifamily property management industry preferred

Licenses & Certifications

• Valid driver’s license depending on property required

Requirements

• 1+ year sales and customer service experience including reaching sales goals in a fast‑paced environment (e.g., property management, hospitality, retail, or restaurant)
• Previous leasing experience within the multifamily property management industry a plus
• Demonstrated success in goal setting/achievement and following a sales process
• Must have knowledge of federal and state apartment housing laws
• Must adhere to Fair Housing laws and Brookfield leasing policies and procedures
• Must be high energy, sales and customer service driven
• Must be reliable, high attention to detail, self‑motivated, and self‑managing
• Must have the ability to work well with diverse individuals
• Must have a customer‑focused mentality, a sharp professional appearance and sales aptitude
• Outstanding interpersonal communication skills both written and verbal

Required skills for this position include: fair housing laws, affordable housing programs, Microsoft Office, personal accountability, persuasiveness, and closing sales technics. Proficient with Yardi CRMIQ preferred

Ability to work a flexible schedule, including evenings and weekends: our communities are busiest on the weekends, so that’s when we need you there. Your schedule will include regular days off that fall between Monday through Friday. Of course, we still want you to take vacation time and come back refreshed and relaxed. We offer great vacation perks.

Compensation

Competitive Commission Program: Bonus commission Renewal commission Housing discount Other Bonuses & Incentives where applicable: Referral Bonus, Training Coach Bonus, Renovation Bonus, Lease‑Up Bonus, Leasing & Occupancy Contests Great Incentives! Brookfield Properties cares about the well‑being and work‑life balance of our valued associates!

Benefits

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on‑site!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information. Drug free workplace #LI‑NO1 We are proud to create a diverse environment and are proud to be an equal opportunity employer.

We are grateful for your interest in this position, however, only candidates selected for pre‑screening will be contacted.

The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate—from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world‑class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.