Resident Services Coordinator

Brookfield Properties; Cambridge (MA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Full benefits package

Generous PTO

401(k) with match

Growth opportunities

Referral bonus

On-site housing discount

Job summary

Brookfield Properties is seeking a property services coordinator at an on-site apartment community in the Cambridge area. You will be the first point of contact for residents, delivering high-level customer service and addressing questions or concerns while coordinating with contractors for service requests.

The role encompasses leasing support knowledge, lease renewals, and ensuring compliance with corporate policies.

Qualifications

• Requires high school diploma or GED.
• 1–2 years customer service experience.
• Experience in resident retention.

Responsibilities

• Coordinate general business office activities for apartment community.
• Communicate with residents and families regarding questions or concerns and take steps to resolve issues or refer to appropriate employees.
• Prepare service requests and work with service contractors to ensure jobs are handled appropriately.
• Perform administrative tasks including answering and screening calls, typing and proofreading materials, scheduling appointments, screening and distributing mail, maintaining files and records, and processing deposits and contracts.

Skills

Customer service

Resident retention

Communication

Education

High school diploma / GED

Job description

Location 91 Sidney - 91 Sidney Street Business

We know that a “one-size-fits-all” approach doesn’t work when it comes to residential living. That’s why, at Brookfield Properties, our portfolio features a wide range of options for any stage of life. And though our properties may be diverse, one thing is universal: all offer the unparalleled quality, service, and support our residents deserve.

Job Description Overview:

Coordinates general business office activities of an apartment community. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. First point of contact with resident and provides high level of customer service. Plans, implements and promotes social and recreational programs for property residents. First point of contact with residents. Communicates with residents and families regarding questions or concerns and takes steps to resolve issues or refers them to appropriate employees. Prepares service requests, works closely with service contractors to ensure jobs are handled appropriately Maintains working knowledge of leasing policies and procedures and performs functions related to leasing and lease renewal. Ensures effective and appropriate implementation in accordance with Corporate Office and Fair Housing policies and procedures Maintains a working knowledge of company policies, applicable local, state, and Federal laws and regulations, affordable housing programs, and other applicable policies and procedures to ensure compliance while performing tasks Receives, logs and distributes packages to residents and obtains signature for package delivery Performs administrative functions including but not limited to answering and screening telephone calls, typing and proofreading materials, preparing routine correspondence, scheduling appointments, screening and distributing incoming mail, maintaining files and records, schedule meeting rooms and insuring deposits are paid and contracts are signed.

Requirements:

This position requires a(n) High school diploma / GED 1 - 2 years of customer service and resident retention experience required Compensation Commensurate with Experience $ 17.66 - 24.72 hourly Great Incentives! Brookfield Properties cares about the well-being and work-life balance of our valued associates! To show how much we care, we offer awesome incentives that include:

• Full benefits package
• Generous paid time off
• 401(k) with company match
• Growth and advancement opportunities
• Lucrative referral bonus program
• Incredible associate rental discount if you choose to live on-site!

Who wouldn’t want to live at one of our beautiful properties (especially at a discounted rate)?!

Equal Opportunity Employer: Minorities/Religion/Sex/Protected Veterans/Disability/Sexual Orientation/Gender Identity/Marital Status/Pregnancy/Age/National Origin/Genetic Information.

Drug free workplace

We are proud to create a diverse environment and are proud to be an equal opportunity employer.

We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.

The Brookfield Real Estate ecosystem spans the globe through multiple operating companies, all united by our core values. We cover every facet of real estate - from offices and retail spaces to logistics centers, residential homes, and hotels. Across thousands of properties worldwide, we combine world-class expertise with deep local insights to drive exceptional value. Together, we transform neighborhoods and build lasting communities that stand the test of time. By leveraging the global scale of our operating companies and fostering trusted local partnerships, we collaborate seamlessly to support our communities and achieve shared success.