Resident Services Manager

West Shore; Charleston (SC); On-site; USD 59,000 - 110,000; Full time

Job summary

An established industry player is seeking a Resident Services Manager to enhance community engagement and provide exceptional service to residents. This role is pivotal in fostering a welcoming environment, coordinating resident events, and managing communications to ensure resident satisfaction. The ideal candidate will possess strong interpersonal and organizational skills, with the ability to manage a diverse workload effectively. Join a dynamic team dedicated to creating a vibrant community atmosphere where residents feel valued and connected.

Qualifications

• Strong interpersonal and communication skills are essential.
• Ability to manage a complex workload in varied environments.

Responsibilities

• Provide a welcoming environment for residents and guests.
• Coordinate resident events and manage social media engagement.
• Assist residents with lease violations under supervision.

Skills

Customer Service

Interpersonal Skills

Communication Skills

Organization Skills

Problem Solving

Job description

4 days ago Be among the first 25 applicants

Resident Services Job Description Summary

The Resident Services Manager should endeavor to provide excellent customer service to residents, prospective residents, guests, and vendors. Resident Services Manager are the face of the property and promote a sense of community. The Resident Services Manager will work directly with property managers and property team members to ensure the highest quality experience possible for the residents.

ESSENTIAL JOB DUTIES:

• Provide an open and welcoming environment for residents, prospective residents, guests, and vendors to promote maximum resident retention
• Acquire a broad knowledge of the community and the surrounding area
• Prepare and maintain log of resident issues and services provided
• Assist residents with resolution of lease violations under the direct supervision of the Property Manager
• Prepare and deliver move in and renewal gifts
• Promote a strong sense of community. Help connect residents to one another. Help develop and maintain a strong and healthy identity for the property
• Coordinate all resident events. Minimum of one event per month
• Manage social media and promote reputation management engagement. Oversee monthly newsletter distribution
• Manage Kingsley platform and address any resident concerns within 24 hours
• Greet, tour and lease to prospects as well as respond to any leads that come in. COMPETENCIES:
• Understand the needs of the resident population and property in which they live
• Willingness and ability to work some evenings and weekends; and act respectfully, be patient and with consistency
• Flexibility and ability to manage a complex workload in varied work environments
• Strong interpersonal, communication, organization, writing and computer skills
  
  

Other Duties

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

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Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  Internet Publishing

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