Resident Services Manager

Socket.dev; Boulder (CO); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Medical plan

Dental plan

Vision plan

retirement plan

Life insurance

Wellness program

Long-term disability

Paid holidays

Job summary

Boulder Housing Partners (BHP) in Boulder, CO is seeking a Resident Services Manager to develop and oversee programs that improve the quality of life for seniors, people with disabilities, and residents transitioning from homelessness. You will supervise staff, coordinate services, and partner with community providers to promote aging in place and neighborhood vitality.

This role reports to the Director of Resident Services and requires strong leadership, trauma-informed practices, bilingual

Qualifications

• Bachelor's degree in social work, human services, counseling, or related field.
• Five to ten years of increasingly responsible social work experience with supervisory responsibility.
• Bilingual (English/Spanish) preferred but not required.

Responsibilities

• Develop and administer program work plans and goals.
• Manage day-to-day operations of Resident Services team.
• Collaborate with community leaders to meet program objectives.
• Research partnerships with service providers and schools.
• Provide strengths-based case management and aging-in-place support.
• Coordinate inter-departmental efforts to maintain housing sites.

Skills

Leadership

Staff supervision

Bilingual English/Spanish

Trauma-informed

Community partnerships

Case management

Program development

Data collection

Education

Bachelor's degree in social work or related field

Tools

Office 365

Grant reporting

Job description

OVERALLJOB OBJECTIVES:

The Resident Services team provides supportto 2100households across40housing communities and willcontinue to expand services as BHP’s portfolio grows. Resident Services is central to the effective operations across all of BHP and supports the implementation of BHP’s Strategic Plan. The Resident Services team fosters healthy and thriving communities and promotesopportunityfor residents through a combination of strategic programming and community partnerships. Resident Services focuses on housing stability, education, economic development and mobility, health and wellness, and population-specific services (older adults, people with disabilities, adults exiting homelessness, and families).

Reporting to the Director ofResident Services, the Resident Services Manageris responsible fordeveloping and implementing programs and services programs to support and improve the quality of life for senior residents,people with disabilities, and formerly homelessliving in BHP’s housing communities.Thisposition designs and implements supportive service programs at BHP’s housing sites to promote well-being and help all people thrive. Responsibilities include assessing individual and community strengths and needs, designing and implementing services to meet needs, providingcase management toassistresidents to meet goals. The Resident Services Manager supervises ResidentServicesstaff members and volunteers. This position acts as a liaison between service providers and residents by providing information, referrals, and coordination of community services toassistresidents in meeting their needs.

HIRING RANGE AND BENEFITS:

$65,000 - $80,000 DOQ

Applications will be accepted through September 10th, 2026.

We know our employees are our mostimportant resource, in addition to rewarding and meaningful work we enjoy:

• Medical, dental,visionhealth plans.

• Retirement benefits that include PERA defined benefit plan plus 401k and 457 plans.

• Paid life insurance.

• Employee wellness program.

• Paid Long term disability

• 13paid holidays per year plus vacation and sick leave.

• Select Summer Fridays off (if applicable)

• Excellent work-life programs, such as flexible schedules, training opportunities, and more.

• For more info pleaseclick here.

COMPETENCIES:

• Interpersonal Skills– Effectively manages and motivates staff with diverse backgrounds along with the ability to assess their strengths and weaknesses.Establishes andmaintainseffective working relationships based on mutual trust, respect, and cooperation.
• Peer Relationships –Can quickly find common ground and solve problems for the good of all, can solve problems with peers easily, gains trust and support of peers, encourages collaboration, can be candid with peers;
• Dealing with Ambiguity– can effectively cope with change, can shift gears comfortably, can decide and act without having the total picture, is not upset when things are up in the air, doesn’t have to finish things before moving on, can comfortably handle risk and uncertainty;
• Self-Knowledge– is personally committed to and actively works to continuously improve him/herself, understands that different situations and levels may call for different skills and approaches, works to deploy strengths, works on compensating for weakness and limits;
• Drive for Results- Can be counted on to exceed goals successfully, is constantly and consistently one of the top performers, very bottom-line oriented, steadfastly pushes self and others for results.
• Clinical Skills- Advanced clinicalexpertise. Able to conduct comprehensive assessments of residents’ physical, mental, economic, and social well-being.Understandssystemic barriers that perpetuate disparities and can apply motivational interviewing and trauma-informed practices to support individuals to navigate resources andattaingoals.
• Organizing– Can marshal resources (people, funding, material, support) to get things done, canorchestrate multiple activities at once toaccomplisha goal,usesresources efficiently and effectively,arrangesinformation and files in a useful manner.
• Customer Service– Provides exemplary customer service to applicants, residents, community partners, and co-workers.
• Customer Service– Commits to providing exemplary customer service. Able to show empathy, patience, andpossessa positive attitude. Able to evaluate situations and find effective solutions. Unshakeable levels of professionalism, integrity, and confidentiality.
• Communication Skills- Able to convey verbally and in writing complex information in a professional, clear, and concise fashion using correct grammar and punctuation. Able to navigate conflict and have difficult conversations with staff, peers, and residents. Understands and practices the principles of active and effective listening. Strives to constantly improve communication skills.High levelof attention to detail and accuracy.
• Time Management- Strong organizational and prioritization skills.Practicesregular, predictable attendance.High levelof attention to detail and accuracy. Self-motivated, proactive, and resourceful.

ESSENTIAL JOB FUNCTIONS:

• Work with the Director of Resident Services and other staff to develop and administer program work plans, program goals, and datacollection processes.

• Manage the day-to-day operations of a Resident Services team and ensure work quality and adherence toestablishedexpectations and procedures.

• Collaborate with BHP staff, community leaders, and residents to define needs, strengths, and opportunities to meet program model goals andobjectives.

• Research and develop strategic partnerships with local service providers, schools, and organizations to support the provision of service-enriched housing withprogramsand services that support residents to stay stably housed, age in place, engage in enrichment opportunities, and foster healthy communities.

• Coordinate and implement resident programs and services aimed at fostering supportive, thriving communities, and helping residents achieve their goals.

• Support strong interdepartmental collaboration with Resident Services, Property Management, and Maintenance tofacilitateresident and community success.

• Provide training, supervision, direction, and evaluation for Resident Services Coordinators,Life Enrichment and Volunteer Coordinator,possibleinterns, and volunteers (from a trauma-informed lens) to ensure high performance of job duties.

• Provide strengths-based case management to program participantssafely aging in place,economic stability, and the resolution of lease compliance issues in complex situations.

• Assistproperty managers with lease compliance and community issues; collaborate with BHP site-based inter-departmental teams of Property Management, Maintenance, Resident Services staff tomaintainthe property in excellent condition, and to resolve community, maintenance, and resident issues.

• Maintain an advocate role with residents and outside agencies;assistresidents to overcome barriers in accessing needed resources.

• Serve on community planning boards andparticipatein professional organizationsrepresentingBHP whenappropriate.

• Perform related duties as assigned to support departmental and organizational needs.

• Regular, predictable attendance is an essential function of this position. Regularschedulemay vary based on program needs and may occasionally include evening or weekend activities and events.

• Demonstrate professionalism, integrity, and excellent customer service.

• Support BHP’s mission, values, and safety standards.

REQUIRED QUALIFICATIONS:

• Proven leadership and supervisory skills necessary to support Resident Services operations through a period of growth; be a motivator; a great communicator; a hands-on supervisor; and a skilled case manager.

• Ability to foster andmaintainstrong collaborative partnerships with community non-profits, government organizations, and volunteer groups.

• Ability to work with diverseolder adultswho have experienced homelessness, substance use disorders, and other traumatic experiences.

• Ability to engage residents to foster safe, connected, healthy communities.

• Ability to work independently and to assume responsibility for completion of complex workload without close supervision.

• Demonstrated time management and organizational skills.

• Ability to work independently and assume responsibility for completion of complex workload without close supervision.

• Interpersonal skills necessary to resolve resident and staff issues.

• Bilingual (English/Spanish) written and oral communication skillspreferred to effectively work with BHP residents, housing applicants, and staff.

• Strong customer service skills.

• Strong computer skills including Office 365, case management tools, and grant reporting.

2. Knowledge of:

• Economic and social issues thatimpactlow-income residents.

• Protective factors that support healthy communities, includingaccess to health and wellness programsand in-home services, enrichment opportunities,safe living spaces, andstrong social support networks.

• Principles and processes for building community.

• Principles in creating and supporting work groups/teams.

• Principles and practices of supervision, training, and performance evaluation.

• Community resources available to low-income residents, including federal, state, and local benefitssuch as Medicaid, Medicare supplemental plans, Old Age Pension, Social Security Income, Social Security Disability Income,Homeand Community-Based Services,etc.

• Techniques used in working withthe mentally, physically, socially, andeconomically disadvantaged.

• Modern office procedures, methods and equipment including computers and supporting word processing and spreadsheet applications.

• Methods and techniquesofresolving resident issues.

EDUCATION AND EXPERIENCE GUIDELINES

Any combination of education and experience that wouldlikely providethe required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

1. Education:

Bachelor's degree from an accredited college or university with major course work in social work, human services, counseling, or a related field.Master’s degree in social workor related field preferred.

2. Experience:

Five to ten years of increasingly responsible socialworkexperience including supervisory responsibility.Bilingual in Spanish/Englishpreferred but notrequired.

3. License or Certificate:

Ability to travel between BHP housing communities and other work-related locations throughout the City of Boulder. Ifoperatinga motor vehicle onBHPbusiness,mustpossessa valid driver's license and maintain an acceptable motor vehicle recordin accordance withBHPpolicy.

CHAIN OF SUPERVISION:

• Resident Service Coordinators

• Life Enrichment and Volunteer Coordinator

WORKING CONDITIONS:

Physical Demands: This position works at housing sites and occasionally in an office setting. At housing sites there may be an occasional need tolift upto 25 pounds and to work in inclement weather. This position may involve some travel between the BHP central office and housing sites. In the office it is primarily sedentary physical work requiring the ability to lift a maximum of 25 pounds; occasional lifting, carrying, walking and standing; frequent hand/eye coordination to operate personal computer and office equipment; vision for reading, recording, and interpreting information; speech communication and hearing to maintain communication with employees and residents.

Work Environment: At housing sites, throughout the city of Boulder, you may on occasion encounter fumes and/or loud noise. Works in a clean, comfortable environment in the office.

Equipment Used:Frequently uses standard office equipment including personal computers, calculators, printers, fax and copy machines.

MACHINES AND EQUIPMENT USED IN WORK INCLUDE BUT ARE NOT LIMITED TO THE FOLLOWING:

Personal vehicle, personal computer, telephone,photocopy machine, facsimile machine, and calculator.

The physical demands and work environment characteristics described here are representative of those an employee mayencounterwhile performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

BHP is an Equal Opportunity Employer. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, ...). Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.