Resident Services Liaison (Social Worker - BSW)

Westminster-Canterbury on Chesapeake Bay & Senior Options, LLC; Virginia Beach (VA); On-site; USD 57,000 - 59,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance (Day

Life & Disability Insurance

Retirement Plan with Employer Match

Paid Time Off

Tuition Assistance

Job summary

Westminster-Canterbury on Chesapeake Bay is a not-for-profit Life Plan community in Virginia Beach seeking a Resident Services Liaison (BSW) to support new resident move-ins, orientations, and ongoing engagement with residents and families.

The role collaborates with the CFO, Welcoming Committee, Admissions, and interdisciplinary care teams to ensure smooth transitions, accurate documentation, and a high standard of hospitality and quality of care.

Qualifications

• Bachelor's Degree in Social Work required.
• At least three years experience working with the aging adult population.
• Familiarity with Microsoft and Google applications.
• Willingness to receive flu vaccination annually.

Responsibilities

• Serve on the Admissions Committee and conducts pre-admission interviews to determine if prospective residents meet established criteria.
• Provide outreach to each new resident on moving day.
• Coordinate on-going New Resident Orientation to facilitate community orientation.
• Work closely with the Welcoming Committee to acclimate new residents to the community.
• Coordinate with the Senior Resident Service Liaison and CFO to support residents who receive financial assistance.
• Assist residents in making in-house transfers within the same level of care.

Skills

Interpersonal skills

Communication skills

Time management

Confidentiality

Education

Bachelor's Degree in Social Work

Tools

Microsoft Office

Google Apps

Job description

Location: 3100 Shore Drive Virginia Beach, VA 23451
Reports to: Senior Resident Services Liaison
FLSA: Exempt (Salary)
Schedule: Full-time; Monday - Friday 8:30am - 5:00pm

About Us

Founded in 1982, Westminster-Canterbury on Chesapeake Bay is a not-for-profit, faith-based Life Plan Community. Located along the southern shore of Chesapeake Bay, our scenic, resort-style campus is home to a vibrant community of residents and staff who share a passion for service, joy, and well-being.
Our mission? Enriching lives through the power of purpose, belonging, and wellness.

We Live Our Values Every Day

• Respect for every person
• Passion for what we do
• Professionalism in all we do

The Resident Services Team at WCBay fosters meaningful relationships with our residents through supporting them with solving problems, accessing services, staying informed, and enjoying community life. No matter the task-at-hand, every action the Resident Services team takes, puts resident satisfaction & well-being at the forefront of it all.

The Resident Services Liaison (BSW) at WCBay serves as a central point of contact between residents, families, and internal departments to ensure a seamless and exceptional living experience. The Liaison supports new resident move-ins and orientations, fosters ongoing engagement, and helps ensure residents feel welcomed, supported, and connected within the community. By maintaining strong communication, monitoring resident satisfaction, and collaborating with staff and leadership to resolve issues and improve services, the Resident Services Liaison helps uphold the community’s standards of hospitality, responsiveness, and quality of care.

What You’ll Do In This Role

• Serve on the Admissions Committee and conducts pre-admission interviews to determine if prospective residents meet established criteria.
• Provide outreach to each new resident on moving day.
• Coordinate on-going New Resident Orientation to facilitate community orientation.
• Work closely with the Welcoming Committee to acclimate new residents to the community.
• Coordinate with the Senior Resident Service Liaison and Chief Financial Officer (CFO) to support residents who receive financial assistance.
• Assist residents in making in-house transfers within the same level of care.
• Coordinate with Marketing and CFO to determine apartment availability and financial outcomes.
• Participate in Interdisciplinary Care Planning and Resident Reviews, providing input and insight.
• Maintain necessary documentation consistent with regulatory requirements and policies for each level of care.
• Provide assistance and mediation to residents who are experiencing dispute and/or significant psychosocial problems.
• Screen Resident-Hired Workers to ensure compliance with policies, verify qualifications, and maintain safeguards for safe and effective performance of assigned tasks.
• Coordinate and communicate important updates and information to residents when needed to include Chatter articles, updates to the Resident Guidebook, Pet Directory, notices, and meetings.
• Assist with providing resources, education, referrals, and support to residents who are challenged by impairment to empower them to be as independent as possible.
• Serves on inter and intra departmental teams.
• Assist The Hoy Center with Social Work discharge planning functions.
• Assist with updates to electronic databases such as, but not limited to; Electronic Medical Records (e.g., PCC) and Monday.com.
• All other duties as assigned.

Core Competencies

• Demonstrate strong interpersonal and communication skills when managing complex family systems, social needs, and resident concerns.
• Maintain sensitivity, professionalism, and confidentiality.
• Conduct geriatric biopsychosocial assessments and cognitive screenings.
• Manage responsibilities independently using strong organizational and time-management skills.
• Respond effectively to internal and external inquiries.

Required

The Experience You’ll Bring

• Bachelor's Degree in Social Work
• At least three years experience working with the aging adult population
• Familiarity with Microsoft and Google applications.
• Willingness to receive flu vaccination annualy

Preferred

• Experience with Lifecare CCRC’s desirable.

Compensation & Benefits

• Compensation Range: $56,897 - $59,000 (based on relevant experience)
• Full-Time Employee (and eligible Part-Time Employee) Benefits & Perks Include:
• Medical, Dental, Vision Insurance (Available Day One!)
• Life & Disability Insurance (Short- and Long-Term)
• Retirement Plan with Employer Match
• Paid Time Off (PTO) & 6 Paid Holidays (+ 2 Floating Holidays)
• Tuition Assistance + Scholarships for You & Your Family
• Employee Assistance Program (EAP)
• Legal/Identity Theft Protection Plans
• Team Member Discounts
• Career Growth & Leadership Development Opportunities

At-Will Employment Statement

Employment with our organization is “at-will,” meaning that either the employee or the employer may terminate the employment relationship at any time, with or without notice, and for any reason not prohibited by law.

Equal Employment Opportunity Statement

We are an equal opportunity employer and are committed to creating an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic as outlined by applicable laws.