Resident Services Director

Life Skills Training and Educational Programs; Sacramento (CA); On-site; USD 37,000 - 38,000; Full time

Job summary

LifeSTEPS is seeking a Resident Services Director in Sacramento, CA. You will design and coordinate resident services across affordable housing sites, manage case work, and maintain data in LifeSTEPS databases. The role partners with property managers, RDSS, and regional leaders to improve resident outcomes.

Required: a bachelor’s degree in social work or related field and 2 years of social services experience. Strong communication, planning, and community engagement skills are essential.

Qualifications

• Bachelor’s degree in social work, psychology or related field.
• 2 years’ experience in a social services environment or equivalent.

Responsibilities

• Design, implement and coordinate resident service activities in assigned housing complexes.
• Manage case assignments, monitor progress and provide recommendations.
• Maintain resident and property services data in LifeSTEPS database and ensure weekly updates.
• Coordinate events, orientation meetings and monthly community gatherings.
• Liaise with property managers, RDSS and Regional Manager to support clients.

Skills

Case Management

Community Resource Coordination

Budget Management

Strategic Planning

Resident Advocacy

Conflict Resolution

Policy Compliance

Data Collection

Property Coordination

Public Speaking

Relationship Building

Housing Coordination

Time Management

Documentation

Microsoft Office

Problem-Solving

Needs Assessment

Customer Service

Event Planning

Community Engagement

DEI Practices

Communication Skills

Education

Bachelor’s degree in social work or related field

Job description

Job Details: Job Location: South Sacramento - Sacramento, CA 95823, Position Type: Full Time, Salary Range: $26.50 - $27.50 Hourly, We’re looking for a Resident Services Director for Sacramento, CA. area!

Job Specifics:

Official Job Title: Resident Services Director

Job classification: Non-Exempt, 40 hours per week

Job Location: Sacramento, CA

Pay range: $26.50- $27.50 per hour

Skills:

• Case Management
• Community Resource Coordination
• Budget Management
• Strategic Planning and Implementation
• Resident Advocacy and Support Services
• Conflict Resolution and Mediation
• Policy and Procedure Compliance
• Data Collection and Reporting
• Property Management Team Collaboration
• Public Speaking and Community Outreach
• Relationship Building with Partners
• Housing and Supportive Services Coordination
• Time Management and Organizational Skills
• Regulatory Compliance and Documentation
• Microsoft Office and Database Management
• Problem-Solving and Critical Thinking
• Client Intake and Needs Assessment
• Customer Service and Resident Relations
• Event Planning and Community Engagement
• Multitasking in Fast-Paced Environments
• Diversity, Equity, and Inclusion Practices
• Communication and Interpersonal Skills

Summary

The Resident Services Director (RSD) works under the direction of the Regional Director of Social Services (RDSS) and is expected to design, implement, and coordinate resident service activities within assigned affordable housing complexes. The RSD is responsible for the following and other additional duties necessary to successfully support LifeSTEPS’ clients.

Essential Job Functions include the following. Other duties may be assigned.

Special Events:

• National Night Out: Held the first Tuesday in August from 5 – 8 p.m. This is a sponsored event and is open to the surrounding neighborhood.
• Health and Wellness Fair: Generally held the last Saturday in April. This is a sponsored event and is open to the surrounding neighborhood.
• Cultural Festival: Sponsored event held to honor all heritages of Phoenix Park residents.
• Holiday Events: Includes Thanksgiving celebration, Santa for the children in partnership with Headstart Christmas that provides gifts to students in the Phoenix Park Headstart program, gift making events, etc., many of which have multiple sponsors and/or include participation of members from the surrounding neighborhood.

Resident Liaison:

1. Schedule and hold new tenant orientation meetings.
2. Assist tenants in helping them address concerns of property management.
3. Organize and oversee monthly community meetings.

Educational Classes:

Conducted according to the needs of the community utilizing LifeSTEPS curriculum.

Case Management:

Enhance quality of services and maximize resident satisfaction. Manage case assignments, review progress and make recommendations.

Maintain all resident and property services in the mylifesteps.org database on a continuous, regular basis. Entries will be up to date prior to each weekly supervision call. All material for the month must be in the database by the 12th of the month.

Maintain contact with the property manager at least weekly, and communicate information on property as appropriate. In addition, maintain monthly contact with the Regional Manager of each property.

Submit impact (success) stories per the schedule assigned by the supervisor.

Maintain in an organized, professional manner the property binder which will include all flyers and event sign-in sheets.

Act as a community liaison for LifeSTEPS.

Participate in team collaboration with the Director of Social Services personal and RDSS.

Facilitate leadership opportunities with resident volunteers while building empowerment opportunities for the residents.

Other duties as assigned.

Knowledge, Skills and Experience

Qualifications: Education and/or Experience:

The minimum qualifications and training for this position are a Bachelor’s degree in social work, psychology or related field, and 2 years’ experience in a similar environment providing social services, or an equivalent combination of education and experience.

Skills

Communication skills:

Language: Knowledge of the structure and content of the English language.

Communicating with supervisors, peers, or subordinates: providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.

Communicating with persons outside the Organization: communicating with third parties with professionalism, represent and promote the LifeSTEPS values to program participants and partnerships, the public, governmental and other external agencies. This information can be exchanged in person, in writing, or by telephone or e-mail.

Management skills

Time Management: Developing specific goals and plan to prioritize, organize and accomplish work.

Team building: Encouraging and building mutual trust, respect, and cooperation among team members.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, interest, commissions and proportions.

Reasoning Skills

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and assist with procedure manuals. Ability to effectively present information and respond to questions from groups of managers, program participants, and the general public.

Other Skills and Abilities

Computer Skills:

To perform this job successfully, an individual should have knowledge of spreadsheet software, Word Processing software and Database entry; proficient in navigating the World Wide Web.

Partners and participants relationship:

Responds promptly to participant and partnership requests for service and assistance.

Dependability:

Job requires being reliable, responsible and dependable and fulfilling obligation.

Attention to details:

Careful about detail and thorough in completing work tasks.

Complex Problem Solving Skills:

Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Physical Job Description

Physical Demands:

The physical demands described within the job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand and climb stairs as some properties have no elevator access. The employee is occasionally required to sit. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.