Resident Services Director

First Atlantic Healthcare; Freeport (ME); On-site; USD 51,000 - 59,000; Full time

Benefits offered by this job

Pay On Demand

Education Support & Career Growth

Comprehensive Benefits

Employer-Paid Life Insurance

401(k) retirement savings

PTO

Job summary

First Atlantic Healthcare's Freeport Place seeks a capable Resident Services Director to oversee the Residential Care Department and serve on the Management Team. You will lead care delivery, ensure compliance with state/federal guidelines, and act as administrator when needed.

The role requires CRMA certification with LPN preferred, and at least four years in nursing administration. Expect strong leadership, integrity, and a commitment to person-centered care for residents.

Qualifications

• CRMA certification required; LPN preferred.
• 4+ years in nursing administration or management.
• Knowledge of Maine regulations for Assisted Housing Services.

Responsibilities

• Oversee resident care and ensure compliance with state and federal standards.
• Lead training and development for residential care staff and foster teamwork across departments.
• Support census goals and act as administrator in the administrator's absence.
• Protect patient rights and manage health information, complaints, and misuse cases.
• Collaborate with management to ensure high-quality care and smooth admissions/discharges.

Skills

Leadership experience

Nursing administration

Communication skills

Geriatric care

Education

CRMA certification

LPN preferred

Job description

Freeport Place provides one of the finest independent living communities in Maine. Freeport Place is a place where active seniors enjoy the independence they want with the assistance they need to make a rich and rewarding lifestyle for many years to come. Under the ownership of First Atlantic Healthcare, Freeport Place Assisted Living follows in First Atlantic's long reputation for excellence in Long Term Care.

Salaried Position

$50,960.00 - $59,280.00 Annually

$24.50 - $28.50 / hour

40hr CRMA And PSS Certification Required.

Monday - Friday; 40 hours. On-Call Rotation Required.

Lead Our Residential Care and Make a Difference: Resident Services Director

Are you an experienced clinical leader ready to take charge and guide our community toward excellence? Behind every thriving, person-centered residential care facility is a dedicated leader who champions quality care, compassionate service, and strong team collaboration. We are currently seeking a dynamic and experienced Resident Services Director to assume administrative responsibility for the overall delivery of services within our Residential Care Department and function as a key member of our Management Team. In the absence of the Administrator, you will step up as the acting administrator of the facility. If you want a rewarding leadership role where your expertise, integrity, and dedication truly matter to our residents, staff, and community, we would love to have you on board!

About The Role

As our Resident Services Director, you will oversee resident care and ensure the Residential Care Department complies with all State rules, regulations, ANA standards of care, and applicable Federal guidelines. You will lead with integrity, make sound independent decisions, and collaborate closely with the Management Team to implement strategies that assure the delivery of high-quality care, a seamless admission and discharge process, and support for meeting census and case mix goals.

Key Responsibilities

• Departmental Oversight & Compliance: Overseeing resident care, ensuring adherence to all State of Maine Assisted Housing Services regulations, ANA standards, and federal guidelines, and participating in Quality and Process Improvement programs.
• Staff Training & Team Development: Assuring all residential care personnel receive appropriate training, orientation, and evaluation to deliver top-tier care, while fostering positive relationships and teamwork across departments.
• Operational & Administrative Leadership: Supporting administration with census goals, participating in inter-departmental cooperation and committees, and serving as acting administrator when the Administrator is absent.
• Patient Advocacy & Rights: Knowing and respecting patient rights, and following all procedures regarding health information, complaint reporting, and managing patient abuse, neglect, and/or misappropriation of property.
• Stakeholder Relations: Dealing tactfully with employees, residents, family members, visitors, governmental agencies, and the general public, while fostering positive customer relationships.

What We Offer You

• Flexible Shifts & Balance: We want to support your work and life balance and would love to speak with you about what interests you.
• Pay On Demand: Daily access to your paycheck.
• Education Support & Career Growth: Tuition reimbursement and tuition loan forgiveness, plus opportunities to advance your healthcare career.
• Comprehensive Benefits: Full-time employees have access to full medical, dental, vision, and disability insurance.
• Employer-Paid Protection: Employer-paid life insurance.
• Financial Security & Savings: 401(k) retirement savings program and flexible spending accounts (including medical and dependent care).
• Paid Time Off: PTO available to all employees.

Qualifications & Requirements

• Licensure & Certifications: Valid CRMA (Certified Residential Medication Aide) certification required; LPN preferred.
• Experience & Leadership: Managerial knowledge and experience in nursing administration, with a minimum of four (4) years of experience preferred.
• Regulatory Knowledge: Possess a working knowledge of regulations promulgated by the State of Maine, Assisted Housing Services.
• Core Values & Skills: Experience with and a desire to care for people (especially the geriatric population and those who are chronically ill), an embrace of person-centered care, exceptional written and spoken communication skills, the ability to work with flexibility, independence, and good judgment, and the capacity to lead with integrity.

Ready to make a difference in the lives of our residents?