Resident Services Coordinator - Riata

Olympus Property; Austin (TX); On-site; USD 24,796 - 27,552; Full time

Benefits offered by this job

Educational Assistance & Tuition Reimbursement

Pet Insurance

401(k) with Employer Matching

Paid-Time Off Program

Job summary

Olympus Property in Austin, Texas is seeking a Resident Services Coordinator to enhance the resident experience with outstanding service. The role involves managing resident inquiries, overseeing lease renewals, and providing concierge-style assistance to ensure satisfaction.

Qualified candidates will have at least two years of customer service experience and a strong commitment to professionalism. Benefits include educational assistance, 401(k) matching, and opportunities for growth.

Qualifications

• Minimum of two years of customer service experience.
• Strong commitment to delivering exceptional service.
• Ability to stand for extended periods and work flexible hours.

Responsibilities

• Deliver outstanding customer service to residents and visitors.
• Manage guest suite reservations and oversee lease renewals.
• Address resident questions and concerns promptly.

Skills

Customer service

Interpersonal skills

Time management

Communication skills

Job description

National Apartment Association's Top Employer of 2023 - 2024 - 2025

The Olympus Property Difference

Compassion plays a part in everything we do, in every interaction, at every level. Kind acts for our residents. Respect for our employees. Courtesy for our partners.

We pride ourselves on being #OlympusProud, and to us, culture is everything. Each of our team members contributes to continued success and is dedicated to ensuring we surpass every expectation so that we can commit to providing opportunities for growth, rewards, and recognition.

The Resident Services Coordinator supports an exceptional resident experience by overseeing a variety of service-focused responsibilities, including resident satisfaction initiatives, package management, guest suite coordination, and lease renewals.

This role serves as a welcoming presence within the community, consistently providing professional, friendly service to residents and guests.

Your Purpose & General Responsibilities

• Deliver outstanding customer service to residents, prospective residents, and visitors.
• Address resident questions, concerns, and complaints promptly and professionally.
• Connect residents with appropriate resources and community services.
• Provide personalized concierge-style assistance, such as coordinating transportation, recommending local attractions, arranging restaurant reservations, and offering community insights.
• Collaborate with the Resident Services Manager to develop ideas that enhance resident satisfaction and engagement.
• Manage guest suite reservations and ensure accommodations are prepared and ready for visitors.
• Oversee the full lease renewal process and prepare monthly renewal status reports for the Resident Services Manager.
• Maintain compliance with Fair Housing regulations in all interactions.
• Proactively engage with residents throughout their lease terms and coordinate renewal efforts for each expiring lease.

Qualifications

• Minimum of two years of customer service experience.
• At least two years of experience in multi-family housing or hospitality preferred.
• Strong commitment to delivering exceptional service while maintaining a professional appearance.
• Excellent verbal and written communication skills.
• Outstanding interpersonal skills and the ability to collaborate effectively within a team environment.
• Strong organizational and time management abilities.
• Ability to stand for extended periods (up to eight hours) and work evenings and weekends as needed.

Benefits

• Educational Assistance & Tuition Reimbursement
• Pet Insurance
• 401(k) with Employer Matching
• Short-term & Long-term Disability
• Critical Illness & Accidental Injury Coverage
• Life & AD&D Insurance
• Paid-Time Off Program
• Career Pathing
• Team Building & Annual Events
• Opportunities for Growth

Initial pay range (based on location, experience, etc.): $18.00 - $20.00 per hour

Olympus Property is an equal opportunity employer.