Senior Community Manager (II)

Action Property Management; Sacramento (CA); Hybrid; USD 90,000 - 100,000; Full time

Benefits offered by this job

Award Winning Culture

Highly Rated Employer

Hybrid Work Model

Collaborative Culture

Comprehensive Benefits

Work-Life Balance

Technology Investment

Commitment to Growth

Job summary

Action Property Management, a leading HOA management firm serving the Sacramento region, seeks a Community Manager II to oversee a portfolio of associations. The role emphasizes client retention, homeowner satisfaction, and mentorship across communities, with a base salary of $90k–$100k and a hybrid work arrangement.

The ideal candidate has 3–5 years in HOA portfolio management, CMCA certification (or ability to obtain within 6 months), and availability for evening board meetings with in-person

Qualifications

• 3-5 years of HOA portfolio management experience.
• CMCA certification or ability to obtain within 6 months.
• Evening availability for Board meetings.
• Ability to travel to and from properties for meetings.
• Keen knowledge of budgets and budgeting processes.
• Strong knowledge of audits, reserve studies, bidding processes, and governing documents.
• Strong verbal and written communication skills.
• Effective presentation skills.
• Exceptional time management and ability to work independently.
• Commitment to following up on issues promptly.

Responsibilities

• Manage a portfolio of community associations and build strong relationships with board members as a representative of Action Property Management.
• Prepare, coordinate, and attend board and annual meetings, drafting comprehensive reports and meeting minutes.
• Support long-term needs: planning, budgeting, maintenance strategy and annual calendar development.
• Review monthly financial statements and provide insights for board decisions.
• Coordinate with internal teams and vendors to ensure quality service and timely task completion.
• Monitor KPIs related to work orders, compliance, and contractor performance; report to boards.
• Conduct periodic inspections; identify maintenance needs and address non-compliance.
• Ensure compliance with governing documents, civil codes and association policies.
• Verify contractor credentials and manage contracted services; escalate after-hours issues.
• Interface with board members, homeowners, and vendors to resolve issues and keep residents informed.

Skills

Communication skills

Time management

Independent worker

Follow-up discipline

Project management

Budgeting knowledge

Audits and reserve studies

Governing documents knowledge

Verbal and written communication

Presentation skills

Travel willingness

Evening availability

Education

CMCA certification (or ability to obtain in 6 months)

Job description

Who We Are

With a legacy spanning four decades, Action Property Management has become the premier choice for homeowner’s association management. Founded in 1984, Action began with a single client and a vision to elevate ethical and professional standards in the HOA industry. Our unwavering commitment to integrity, and professionalism coupled with our core values of excellence, innovation and care for people, continues to define us. Today, as the largest privately owned HOA management company in the West, we proudly serve over 300 communities across 9 offices. Our success is fueled by a team of nearly 900 dedicated team members who genuinely love what they do and are dedicated to helping homeowners thrive and love where they live.

Job Description

The Community Manager II, Portfolio, plays a pivotal role in driving operational excellence within the specified region, spanning mutliple suburban or urban communities. They will be responsible for ensuring client retention, homeowner satisfaction, supporting sales growth initiatives, and providing management, mentorship, and oversight to designated associations/communities.

Compensation: $90k-100k/year base. Depending on Experience

Ideal candidate: Strong 3-5 years of HOA Portfolio Management experience, and ability to commute to greater Sacramento region visiting properties, completing property inspections, etc. within their portfolio (5-7) accounts.

Has strong problem solving, strong communication, organization and project management skills.

Key Responsibilities

• Manage a portfolio of community associations while building strong relationships with board members as a representative of Action Property Management.
• Prepare, coordinate, and attend board and annual meetings, including drafting comprehensive Management and Directors' Reports and accurate meeting minutes.
• Support long-term association needs such as planning, budgeting, maintenance strategy, and annual calendar development.
• Review monthly financial statements and provide insights to assist boards in making informed decisions.
• Coordinate closely with internal support teams and vendors to ensure quality service delivery and timely completion of delegated tasks.
• Monitor key performance indicators (KPIs) related to work orders, compliance, and contractor performance, providing regular updates to boards.
• Conduct periodic community inspections to identify maintenance needs, enforce non-compliance, and issue written communications to homeowners as needed.
• Ensure compliance with governing documents, civil codes, corporation codes, and association policies.
• Verify contractor credentials, manage continuation of contracted services, and elevate after-hours matters as part of the on-call process.
• Interface with board members, homeowners, and vendors to resolve issues promptly while helping residents love where they live.

What You Need

• 3-5 years of HOA portfolio management experience.
• CMCA certification or the ability to obtain within your first 6 months of employment.
• Evening availability for Board meetings.
• Ability to travel to and from your property for in-person meetings when needed.
• Keen knowledge of budgets and the budgeting process.
• Strong knowledge of audits, reserve studies, bidding process, and Association governing documents.
• Strong verbal and written communication skills.
• Effective presentation skills.
• Exceptional time management skills and ability to work independently.
• Commitment to following up on all issues in a timely manner.

How We Support You

• We provide you the tools and resources you need to work from home and in office including providing the appropriate equipment along with monthly auto allowance, and monthly reimbursements for your cell phone and internet.
• We believe in work-life balance and we achieve this by providing you expert support from all corporate departments including Community Care, Finance, Accounting, Escrow, IT, Human Resources and Legal Compliance.
• You'll receive on-going training and professional development opportunities.
• We offer competitive compensation package and a comprehensive benefits package.
• We offer a hybrid work from home module.

Team Member Perks

• Award Winning Culture: Proud recipient of the 2025 Great Place to Work Certification
• Highly Rated Employer: Check out our Glassdoor reviews - Glassdoor Reviews
• Hybrid Work Model:Flexible schedule with a combination of in office days and wfh days per week.
• Collaborative Culture:Work in an environment that values teamwork, innovation, and mutual respect.
• Comprehensive Benefits:Competitive salary, health insurance, and 401(k) matching.
• Work-Life Balance:Enjoy unlimited PTO plus sick time, holiday pay, and your birthday holiday.
• Technology Investment:Work with the industry's leading tools and resources to ensure efficiency and empower team members to succeed.
• Commitment to Growth:Be a part of a company that prioritizes success and provides the support needed to thrive and achieve organizational goals.

$90,000 - $100,000 a year

Why You'll Love Working at Action

At Action Property Management, we believe in creating an environment where you truly love where you work. We offer competitive pay and ample opportunities for career growth and advancement. Our comprehensive benefits package includes medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members. We also provide generous paid time off, including vacation hours, sick time and company observed holidays for qualifying team members. We are committed to investing in the infrastructure, technology, training, and tools you need to excel in your role. Our relentless dedication to our company values and culture ensures a workplace where you feel heard, supported and valued. Join us at Action Property Management and make a meaningful impact.

Action Property Management is an Equal Opportunity Employer and Supports a Drug Free Workplace. Pursuant to the Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.