Resident Services Coordinator I

ADP, Inc.; Orlando (FL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Paid holidays

Vacation time

Medical insurance

Dental insurance

Vision insurance

Disability insurance

403(b) plan

Health Savings Account

Job summary

Orlando Neighborhood Improvement Corporation (ONIC) seeks a dedicated Resident Services Coordinator 1 to engage residents, coordinate activities, and support food distribution in an on-site role in Orlando, FL.

The position emphasizes building trust, connecting households to critical resources, and fostering a safe, inclusive community through hands-on leadership and collaboration.

Qualifications

• Associates degree in Human Services, Social Work, or related field.
• Minimum two (2) years of resident services experience.
• Ability to pass level II background check fingerprinting.
• Proficiency with Microsoft Office, especially Excel, Word & Publisher.
• Excellent communication skills and ability to engage with others in a collaborative environment.
• Current driver’s license and proof of motor vehicle liability insurance are required.

Responsibilities

• Recruit and actively work to retain resident participation in programs and events.
• Communicate policies, procedures and guidelines to program participants.
• Provide residents with information and referrals to access community resources.
• Document outcomes in compliance with organizational policies and procedures.
• Prepare track service delivery metrics and reports.

Skills

Excellent communication

Education

Associates degree in Human Services, Social Work, or related field

Tools

Microsoft Office

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Orlando Neighborhood Improvement Corp, Orlando, FL, US

THIS IS NOT A JOB IN THE HEALTH INDUSTRY

Orlando Neighborhood Improvement Corporation (ONIC) seeks a dedicated and hands‑on individual to serve as its Resident Services Coordinator 1. The ideal candidate will have experience with community engagement, facilitating activities like community meetings, game nights, arts & crafts gatherings, and food distribution, along with a proven track record in coordinating supportive services, fostering partnerships, and empowering residents to thrive. The role requires a compassionate, organized and proactive individual who can build trust with residents, connect households to critical resources, and support a safe and inclusive community environment.

Mission:

ONIC believes in building and maintaining affordable communities with enhanced services in Central Florida.

Reporting Structure

The Resident Services Coordinator 1 reports to the Sr. Resident Services Manager.

Pay & Benefits

The hourly rate for this position is $21/hr. Benefits include (12) paid holidays, accrued vacation, and sick time, medical insurance options, dental and vision insurance, short and long-term disability, a 403b retirement plan and a health saving account option.

Working Environment/Location:

On site. Physical demands include climbing stairs, distributing flyers, carrying materials and snacks for activities, along with participating in the food distribution program.

Responsibilities include:

• Recruit and actively work to retain resident participation in programs and events.
• Communicate policies, procedures and guidelines to program participants.
• Provide residents with information and referrals to access community resources.
• Document outcomes in compliance with organizational policies and procedures.
• Prepare track service delivery metrics and reports.

The Ideal Candidate Profile

• Associates degree (AS) from an accredited college in Human Services, Social Work, or related field.
• Minimum two (2) years of resident services experience.
• Ability to pass level II background check fingerprinting.
• Proficiency with Microsoft Office, especially Excel, Word & Publisher.
• Excellent communication skills and ability to engage with others in a collaborative environment.
• Current driver’s license and proof of motor vehicle liability insurance are required.

Orlando Neighborhood Improvement Corporation is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances. Orlando Neighborhood Improvement Corporation’s management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities, access to facilities and programs, and general treatment during employment.