Resident Services Coordinator - Drive Family Self-Sufficiency

SmartRecruiters, Inc.; Shreveport (LA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Employee assistance program

Health insurance

Vision insurance

Job summary

Housing Authority of the City of Shreveport is seeking an experienced Customer Service professional to serve as the first contact for participants seeking housing services. You will coordinate activities, counsel participants, and manage a caseload within the Resident Services Program.

The role involves organizing meetings, conducting interviews, maintaining case files, and partnering with local agencies to improve residents' earnings and stability.

Qualifications

• Minimum education requirement: Bachelor's degree in Social Work or related field from an accredited college or university.
• Prior employment experience related to case management.
• Experience working with low-income families and the populations the program intends to serve.
• Experience working with self-sufficiency, earnings and/or employment programs.
• Knowledge of resources available in the local community to help residents increase their earnings and assets.
• Knowledge of pertinent HUD regulations.
• Prior employment experience related to HUD rental assistance programs.
• Empathy and positive regard for the families who enroll in the FSS program and ability to be nonjudgmental.

Responsibilities

• Coordinate caseload of participants in the Resident Services Program.
• Organize agendas and participate in meetings informing residents about the program.
• Conduct one-on-one interviews, prepare contracts, needs assessments, and referrals.
• Act as liaison between participants and community resources.
• Create and maintain case files for Resident Services and Homeownership participants.
• Plan and coordinate special events and programs as assigned.
• Prepare written materials addressing participant needs including brochures and newsletters.
• Prepare reports for the program and submit to the Executive Director.
• Assist participants to increase knowledge of credit, budgeting, and finances.
• Prepare proposals for services as needed.

Skills

Interpersonal communication

Case management

Empathy

Counseling

Data collection

Report writing

Public assistance navigation

Education

Bachelor's degree in Social Work

Job description

Housing Authority of the City of Shreveport is seeking an experienced Customer Service professional to serve as the first contact for participants seeking housing services. You will coordinate activities, counsel participants, and manage a caseload within the Resident Services Program.

The role involves organizing meetings, conducting interviews, maintaining case files, and partnering with local agencies to improve residents' earnings and stability.