Resident Services Coordinator

Westminster-Company; Winston-Salem (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Westminster-Company is seeking a Full-Time Community Programs Coordinator to develop and implement anti-drug initiatives and build partnerships with local agencies in Winston-Salem, NC. The role includes advocating for residents and coordinating program activities across sites.

The position requires management experience and strong communication, with duties including reporting and collaboration with management to improve resident services and neighborhood safety.

Qualifications

• Two years of management experience; track record of customer service success.
• Ability to read and write simple correspondence and present information clearly.
• Proficiency with spreadsheet and word processing programs such as Excel and Word.

Responsibilities

• Develop and implement Anti-Drug Program and related activities.
• Network with community agencies and organizations to form partnerships.
• Coordinate Resident Council and leadership training.
• Advocate for residents and provide outreach and referral services.
• Prepare and submit HUD and corporate reports in a timely manner.

Skills

Management experience

Customer service

Communication

Tools

Spreadsheet software

Word processing

Job description

**This is a Full Time position based at two sites within Winston Salem.SUMMARYProvides worthwhile benefits and programs that improve the lives of our residents. Also, will act as an advocate, facilitator, mediator and community provider.ESSENTIAL FUNCTIONSDevelop and Implement Anti-Drug ProgramIncludes crime watch, building captains, education and prevention activities, and an improvement of the relationship between the property and local law enforcement.NetworkingNetwork with community agencies, businesses, officials, educators, police and local churches to form partnerships that serve as a catalyst for bringing their services onto the site and surrounding community.Become familiar with welfare reform as mandated by the State and Federal Governments to help prepare existing residents for these changes. Increase use of the Neighborhood Network Centers (NNC) using HUD’s framework as a guideline to increase employability and self-sufficiency.Serve as a representative of the residents to ensure the inclusion of the site in city, town or county improvements and pertinent issues.Coordinate efforts with existing staff to establish a Resident Council; provide or seek leadership training.Serve as an advocate for residents by providing outreach and referral services, as needed. Advocacy services could include family counseling, budget planning, job preparation/placement services, nutritional or housekeeping consultationCommunicationMeet on a regular schedule with management to maintain effective communication; contribute to the site newsletterMake educational programs available to the community, and bring in external resources, as needed.Serve as a mediator when conflicts arise.Keep residents informed of available services, activities, and programs.Follow Westminster Company policies and procedures. Always be consistent when dealing with residents. Maintain confidentiality.Submit required HUD and Corporate reports in a timely manner.Work to mitigate resident issues with the resident, while acknowledging and understanding that the Site Property Manager is the enforcer of the lease and any rules and regulations that are part of the lease.SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 25 pounds.Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focusWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to wet and/or humid conditions.The noise level in the work environment is usually moderate.KNOWLEDGE REQUIREMENTSPreferred- two years of management experience – track record of handling customer service situations successfully.Computer experience using spread sheet and word processing programs.