Resident Services Coordinator (32057)

Westminster Company; Forest Hills (NC); On-site; USD 36,000 - 56,000; Full time

Job summary

Westminster Company seeks a Site Manager to develop and implement anti-drug programs, coordinate community partnerships, and advocate for residents. The role involves education, outreach, and collaboration with local agencies to improve resident services across two NC sites.

Responsibilities include coordinating a Resident Council, conducting outreach, and ensuring compliance with HUD-related reporting and site guidelines.

Qualifications

• Requires ability to read and implement program guidelines.
• Ability to communicate effectively with residents and partners.
• Experience coordinating community programs is a plus.

Responsibilities

• Develop and implement an anti-drug program including crime watch and education.
• Network with community agencies, officials, educators, police and local churches to form partnerships.
• Coordinate Resident Council and provide leadership training as needed.
• Advocate for residents by providing outreach and referral services.

Skills

Community outreach

Networking

Communication

Mediation/advocacy

Staff coordination

Education

High School diploma

Tools

Spreadsheet software

Word processing

HUD reporting

Job description

Job Details

Job Location: Forest Hills - Wilson, NC 27893, Position Type: Full Time, Education Level: High School, Travel Percentage: Up to 25%, Job Shift: Day

**This is a Full Time position based at two sites, one is located in Wilson, NC and the other is in Tarboro, NC

SUMMARY

Provides worthwhile benefits and programs that improve the lives of our residents. Also, will act as an advocate, facilitator, mediator and community provider.

ESSENTIAL FUNCTIONS

• Develop and Implement Anti-Drug Program
  • Includes crime watch, building captains, education and prevention activities, and an improvement of the relationship between the property and local law enforcement.
• Networking
  • Network with community agencies, businesses, officials, educators, police and local churches to form partnerships that serve as a catalyst for bringing their services onto the site and surrounding community.
  • Become familiar with welfare reform as mandated by the State and Federal Governments to help prepare existing residents for these changes. Increase use of the Neighborhood Network Centers (NNC) using HUD’s framework as a guideline to increase employability and self-sufficiency.
  • Serve as a representative of the residents to ensure the inclusion of the site in city, town or county improvements and pertinent issues.
  • Coordinate efforts with existing staff to establish a Resident Council; provide or seek leadership training.
  • Serve as an advocate for residents by providing outreach and referral services, as needed. Advocacy services could include family counseling, budget planning, job preparation/placement services, nutritional or housekeeping consultation
• Communication
  • Meet on a regular schedule with management to maintain effective communication; contribute to the site newsletter
  • Make educational programs available to the community, and bring in external resources, as needed.
  • Serve as a mediator when conflicts arise.
  • Keep residents informed of available services, activities, and programs.
  • Follow Westminster Company policies and procedures. Always be consistent when dealing with residents. Maintain confidentiality.
  • Submit required HUD and Corporate reports in a timely manner.
  • Work to mitigate resident issues with the resident, while acknowledging and understanding that the Site Property Manager is the enforcer of the lease and any rules and regulations that are part of the lease.

SPECIFIC JOB KNOWLEDGE, SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• The employee must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move more than 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee occasionally works in outside weather conditions and is occasionally exposed to wet and/or humid conditions.

The noise level in the work environment is usually moderate.

KNOWLEDGE REQUIREMENTS

• Preferred- two years of management experience – track record of handling customer service situations successfully.
• Computer experience using spread sheet and word processing programs.