Resident Services Coordinator

Housing Authority of the City of Shreveport; Shreveport (LA); On-site; USD 42,000 - 65,000; Full time

Job summary

Housing Authority of the City of Shreveport is seeking a qualified professional to coordinate, manage, counsel, and evaluate a caseload of participants in the HACS Resident Services Program.

The role includes conducting orientations, assessments, referrals, preparing reports, maintaining case files, and collaborating with community resources to promote self-sufficiency.

Strong interpersonal skills and knowledge of HUD regulations are essential, with a commitment to serving low-income families.

Qualifications

• Bachelor’s degree in Social Work or related field from an accredited college or university.
• Experience with case management and working with low-income families.
• Knowledge of HUD regulations and rental assistance programs.
• Experience with self-sufficiency, earnings or employment programs.
• Knowledge of local community resources to help residents increase earnings/assets.

Responsibilities

• Coordinate efforts to connect families with social, community and public agencies.
• Organize meetings to inform residents about the Resident Services program.
• Conduct one-on-one interviews, prepare needs assessments, and referrals.
• Act as liaison between participants and community resources.
• Create and maintain case files for all residents.
• Plan and coordinate special events and programs.
• Prepare written materials (brochures, handouts, newsletters) for participants.
• Prepare reports for the program and submit to the Executive Director.
• Assist participants to increase knowledge of credit, budgeting, and finances.
• Prepare proposals for services as needed.

Skills

Empathy

Interpersonal skills

Counseling

Communication

Education

Bachelor’s degree in Social Work or related field

Job description

Coordinate activities, manage, counsel, and evaluate a caseload of participants in the HACS Resident Services Program. Provide and arrange training program, conduct orientations, evaluations and appraisals of clients, collect data file reports and provide technical assistance to HACS staff with related work as required.

Essential Functions

• Coordinate the HACS effort to make families self-sufficient with social, community and other public agencies that provide assistance to the Resident Services program.
• Organize an agenda and participate in meetings that provide residents information on the Resident Services program.
• Conduct one-on-one interviews with Resident Services participants, prepare contracts, prepare needs assessment, and make referrals.
• Act as liaison between program participants and various community resources.
• Create and maintain case files on all Resident Services and Homeownership program participants.
• Plan and coordinate special events and programs as assigned.
• Prepare a variety of written materials to address participant needs including brochures, handouts, and newsletters.
• Prepare reports for the program by individual participants and submit to the Executive Director.
• Assist participants to increase knowledge of issues related to credit, budgeting, and finances through one on one work and/or referrals.
• Prepare proposals for services as needed.

Education and Experience

• Minimum education requirement: Bachelor’s degree in Social Work or related field from an accredited college or university.
• Prior employment experience related to case management
• Experience working with low-income families and the populations the program intends to serve
• Experience working with self-sufficiency, earnings and/or employment programs
• Knowledge of resources available in the local community to help residents increase their earnings and assets
• Knowledge of pertinent HUD regulations
• Prior employment experience related to HUD rental assistance programsJoin us in making a meaningful difference in residents’ lives! We’re committed to fostering an inclusive environment where every individual feels supported. This paid position offers an opportunity to develop your skills while contributing positively to our community’s well-being.
• Empathy and positive regard for the families who enroll in the FSS program, a commitment to the mission of the FSS program, and the ability to be nonjudgmental in working with FSS participants