Resident Services Coordinator

Abode Services; San Jose (CA); On-site; USD 40,000 - 43,000; Full time

Benefits offered by this job

Competitive Pay

40 hours per week

On-site

PTO 19 days per year

Holidays 12 paid per year

Medical, dental and vision coverage

EAP

FSA

403(b) Plan with employer match

Commuter assistance

Life Insurance

Legal Services

Mission driven culture

Job summary

Abode Services is seeking a Resident Services Coordinator for Willow Glen studios in San Jose, CA. The role focuses on housing stabilization, counseling, and referrals to financial, legal, and supportive services to help clients reach permanent stability.

The position requires a Bachelor's degree or equivalent experience, at least 1 year of case management for homeless or low-income populations, and a CA driver's license with a clean DMV record. Flexible hours and on-site work are expected.

Qualifications

• Bachelor's degree or equivalent field experience in psychology, human services, or related area.
• 1 year of case management experience serving homeless or low-income individuals or families.
• Must have a valid California Driver's License, auto insurance, and a clean DMV record.
• Ability to drive participants when required and work flexible hours including some weekends/evenings.

Responsibilities

• Develop a community calendar of educational, recreational, and civic engagement activities.
• Build collaborative relationships with local service providers and neighborhood stakeholders.
• Coordinate with property management to foster resident ownership and community.
• Provide housing stabilization referrals to crisis, income support, benefits, and health services.
• Maintain comprehensive case files and submit required program reports.
• Provide crisis intervention as needed and support through referrals.

Skills

Verbal communication

Written communication

Organizational skills

Time management

Analytical thinking

Problem solving

Emotional intelligence

Cultural humility

Relationship building

Education

Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field

Tools

Microsoft Office

Data collection software

Mobile devices

Job description

Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Coordinator for our Willow Glen studios program in San Jose, CA.

About Abode:

AtAbode, we believe everyone deserves a safe and stable place to call home. Our mission is tosolve homelessnessthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theHousing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths. When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

Our Values:

We start with dignity, take smart risks, be transparent, solve for today and tomorrow, and spark each other’s strengthsin everything we do!

The Diverse Culture:

We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

About The Role:

The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income. The Resident Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

How You Make An Impact :

• Develop a community calendar of educational, recreational and opportunities for civic engagement activities and events.
• Develop collaborative relationships with other local service providers and community agencies. Maintain a positive relationship with the surrounding neighborhood.
• Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community.
• Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavior problems, school readiness, family violence, and exposure to drug and alcohol abuse, within the household.
• Provide crisis intervention as needed and when requested by property management and/or program participants.
• Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• 1 year of case management experience providing services to homeless or low-income individuals and/or families.
• Use of personal vehicles and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Driving and transportation of participants when required.
• Work flexible hours, including some weekends and evenings when required.

COMPETENCIES:

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Experience using data collection software for documenting and reporting requirements.
• Able to take the Initiative, be flexible, have self-motivation, and the capacity to respond effectively in stressful situations.
• Experience with community networking and resource building
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Our Benefits and Perks:

• Competitive Pay: $28.85 per - $31.00/per hour
• Schedule: Full-time, 40 hours per week
• Work Arrangement: On-site
• PTO:19 days per year, increasing with tenure
• Holidays: 12 paid holidays per year
• 100% medical, dental and vision coverage options for employees
• Agency dependent health care contribution
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Retirement Plan: 403(b)Plan w/ Employer Match & Contribution Programs
• Voluntary Benefits:
  • Commuter Assistance
  • Life Insurance
  • Legal Services
• Mission Driven Culture: Join a team that's passionate about making a meaningful impact in the fight to end homelessness.

Notice

This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice

Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.