Program Manager, Housing

Abode Services; San Mateo (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Salary range $75,000–$90,000

On-site work

PTO 19 days/year

Holidays 12 days/year

Medical, dental and vision coverage

403(b) retirement plan

EAP

FSA

Voluntary benefits

Commuter benefits

Life insurance

Legal services

Job summary

Abode Services in San Mateo, CA, is seeking a Programs Manager to oversee housing programs serving homeless individuals and families. You will supervise Housing Services staff, coordinate with case management partners, and ensure fiscal and contract compliance for large public contracts.

The role requires a Bachelor’s degree and at least two years in social services or rental housing programs, with flexible hours including evenings and weekends.

Qualifications

• Bachelor’s degree required in a related field.
• 2 years of professional experience in social work or related fields, with rental housing program experience.

Responsibilities

• Provide leadership and direction to Abode Services programs under this umbrella.
• Manage multiple housing programs and relationships with community partners.
• Supervise staff and ensure contract compliance, reporting, and budgets.

Skills

Leadership

Verbal & written comms

Analytical skills

Emotional intelligence

Education

Bachelor’s degree in Psychology/Human Services/Social Work/Sociology

Tools

Microsoft Office

Job description

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Program Manager for our San Mateo County Office in San Mateo, CA.

About Abode

At Abode, we believe everyone deserves a safe and stable place to call home. Our mission is tosolve homelessnessthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theHousing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths. When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

Our Values

We start with dignity, take smart risks, be transparent, solve for today and tomorrow, and spark each other’s strengthsin everything we do!

The Diverse Culture

We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

About The Role

The Programs Manager is responsible for the oversight of various Housing Programs serving homeless individuals and families. Key responsibilities include supervision of housing services, close coordination with case management partners, budget and contracts oversight for large public contracts, housing inventory, landlords and property managers, maintaining a close focus on successful outcomes for program participants; to ensure successful program delivery.

How You Make An Impact

• Provide leadership and direction to all Abode Services programs under this umbrella.
• Manage multiple housing programs with the primary function of creating, sustaining, and growing relationships with community partners that enable Abode to provide appropriate housing to participants.
• Act as the primary liaison with all County and City departments and partners.
• Supervise Housing Services Coordinators and Housing Specialists and others, depending on the requirements of a particular program.
• Develop, implement, and monitor housing rental programs for homeless households.
• Supervise and maintain the inventory of affordable, appropriate housing units secured by a participant’s direct lease contract with a landlord.
• Participate as a member of the County Housing Team by attending management meetings, developing housing plans, reviewing budgets, and establishing policies and procedures of various rental subsidy programs.
• Provide assistance and expertise to landlords or service staff for conflict resolution, as appropriate.
• Responsible for contract compliance, reporting, and monitoring for multiple programs and funding streams, including financial reviews, budgets, and projections; chart audits; and managing funder relationships.
• Ensure compliance of Fair Housing rules and regulations, contract requirements and eviction procedures.
• Prepare and review monthly, quarterly, and annual reports which include, but are not limited to the following data: rent, subsidy and participant amounts, occupancy rate, participant demographic information and program eligibility and socio-economic data for monitoring purposes.
• Review monthly rent reports for accuracy, monitor and maintain monthly subsidy balance tracking and projection reports.
• Work closely with the finance team to ensure accuracy as it relates to invoicing to the county.
• Work with funding agencies to provide required information and implementation and monitoring procedures to insure proper data collection and reimbursement.
• Represent Abode Services’ housing programs at meetings with County Social Services Agency, and other collaborative service providers and City jurisdictional stakeholders.
• Submit all data in HMIS and other relevant systems.
• Other duties as assigned.

How You Meet Qualifications

• Bachelor’s degree in Psychology, Human Services, Social Work, Sociology, or related field required.
• 2 years of professional experience in social work, psychology or related fields and demonstrated experience in rental housing programs for low income, special needs households.
• 2 years managing complex contracts in excess of $1M.
• Experience in designing and operating effective programs including the development, implementation, and enforcement of well-designed policies and procedures.
• Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Flexible schedule to work evening and weekend hours as needed.

Competencies

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Considerable knowledge of housing programs, including tenant-based rental assistance, master leasing, fair housing principles, tenant rights and responsibilities, and crisis prevention and management.
• Experienced in administrative skills, supporting staff in maintaining proper fiscal and programmatic files, developing, and reviewing reports and invoices, and conducting other tasks to support regulatory compliance.
• Ability to work well independently and collaboratively with teams.
• Ability to understand and adapt existing programs to policy and regulatory changes as needed.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Our Benefits and Perks

• Compensation:
• SALARY $75,000.00 – $90,000.00 annually / EXEMPT
• Schedule: Full-time, 40 hours per week
• Work Arrangement: On-site
• PTO:19 days per year, increasing with tenure
• Holidays: 12 paid holidays per year
• 100% medical, dental and vision coverage options for employees
• Agency dependent health care contribution
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Retirement Plan: 403(b)Plan w/ Employer Match & Contribution Programs
• Voluntary Benefits:
  • Commuter Assistance
  • Life Insurance
  • Legal Services
• Mission Driven Culture: Join a team that's passionate about making a meaningful impact in the fight to end homelessness.

Notice

This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice

Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Required

Bachelors or better in Human Services.

Bachelors or better in Psychology.

Bachelors or better in Social Work.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.