Resident Services Coordinator

Abode; Redwood City (CA); Hybrid; USD 40,000 - 44,000; Part time

Benefits offered by this job

Competitive Pay

Onsite position

4 hours twice a week

Job summary

Abode Services seeks a Part-Time Resident Services Coordinator to support Heltsley and Terrace View programs in San Mateo County. The on-site role covers 4 hours, twice a week (Wednesdays 12-4pm Redwood City; Thursdays 12-4pm Daly City).

The coordinator provides housing stabilization services, builds community links, and supports residents in achieving permanent housing stability with various supports.

Qualifications

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• 1 year of case management experience providing services to homeless or low-income individuals and/or families.
• Proof of valid California Driver's License and current auto insurance, along with a clean DMV record.

Responsibilities

• Develop a community calendar of educational, recreational, and civic engagement activities.
• Collaborate with property management to foster a sense of ownership and community.
• Assist residents in retaining housing and connect to crisis intervention, income support, and health services.
• Maintain comprehensive case files and prepare programmatic reports.

Skills

Case management

Driver's license

Flexible hours

Community networking

Education

Bachelor's degree or equivalent

Tools

Microsoft Office

Job description

Abode Services, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Resident Services Coordinator for our Heltsley and Terrace View programs in San Mateo County.

*Please be advised this is a Part Time role working 4 hours, twice a week, 8 hours total per week. (Wednesdays from 12-4pm at our Heltsley program in Redwood City, CA and Thursdays from 12-4pm at our Terrace View program in Daly City, CA)

About Abode:

AtAbode, we believe everyone deserves a safe and stable place to call home. Our mission is tosolve homelessnessthrough housing and supportive services that help individuals and families achieve stability and independence. Grounded in theHousing First model, we meet people where they are and provide individualized support based on their needs, goals, and strengths. When you join Abode, you’re not just taking a job, you’re becoming part of a team creating meaningful change in our communities and a commitment to lasting housing stability.

Our Values:

We start with dignity, take smart risks, be transparent, solve for today and tomorrow, and spark each other’s strengthsin everything we do!

The Diverse Culture:

We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

About The Role

The Resident Services Coordinator is responsible for the provision of housing stabilization services to households who are homeless and/or low income. The Resident Services Coordinator provides a variety of services to increase housing stability including counseling, referral to financial/credit counseling, referral to legal services, and developing an individualized housing plan that includes a path to permanent housing stability subsequent to financial assistance. This position is also responsible for service coordination to ensure that participants are connected to other necessary supportive services.

How You Make An Impact

• Develop a community calendar of educational, recreational and opportunities for civic engagement activities and events.
• Develop collaborative relationships with other local service providers and community agencies. Maintain a positive relationship with the surrounding neighborhood.
• Collaborate with property management in creating an environment that fosters a sense of ownership for residents and builds community.
• Assist residents in retaining housing and maximizing their independence and self-sufficiency by providing linkages to appropriate community services such as crisis intervention, rehab, income support and benefits acquisition, employment assistance, primary physical and mental health, substance recovery and family involvement.
• Provide referrals for further assessment/treatment services for any areas of concern, such as developmental, learning disabilities, behavior problems, school readiness, family violence, and exposure to drug and alcohol abuse, within the household.
• Provide crisis intervention as needed and when requested by property management and/or program participants.
• Maintain and secure comprehensive case files and prepare and submit all programmatic reports as required.
• Other duties as assigned.

How You Meet Qualifications:

• Bachelor's degree in Psychology, Human Services, Social Work, Sociology, or related field or equivalent field experience.
• 1 year of case management experience providing services to homeless or low-income individuals and/or families.
• Use of personal vehicles and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
• Driving and transportation of participants when required.
• Work flexible hours, including some weekends and evenings when required.

COMPETENCIES:

• Excellent verbal & written communication, organizational, and time management skills.
• Strong analytical and problem-solving skills with meticulous attention to detail.
• Ability to work well independently and collaboratively with teams.
• Experience using data collection software for documenting and reporting requirements.
• Able to take the Initiative, be flexible, have self-motivation, and the capacity to respond effectively in stressful situations.
• Experience with community networking and resource building
• Basic knowledge and understanding of applicable federal, state, and local laws.
• Proficiency in Microsoft Office programs, systems, and platforms.
• Ability to learn and use required mobile devices and business-related applications.
• Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Our Benefits and Perks:

• Competitive Pay: $28.85 per - $32.00/per hour
• Classification: Part Time/Non-Exempt
• Work Arrangement: Onsite position; 4 hours, twice a week, 8 hours total per week. ( Wednesdays from 12-4pm at our Heltsley program in Redwood City, CA and Thursdays from 12-4pm at our Terrace View program in Daly City, CA)
• Mission Driven Culture: Join a team that's passionate about making a meaningful impact in the fight to end homelessness.

Notice

This description is to be used as a guide only. It does not constitute a contract, commitment or promise of any kind. Abode Services reserves the right to change, add, delete, upgrade, or downgrade the position as dictated by business necessity at any time with or without notice.

Notice

Abode Services is an Equal Opportunity Employer/Drug Free Workplace

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.