Resident Services Coordinator

Pilot Property Management, Inc.; Irvine (CA); On-site; CAD 48,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental and Vision

401(k) with Company Match

Paid Time Off

12 Paid Holidays

Cell Phone Stipend

Job summary

Keystone Pacific Property Management, LLC is seeking an Associate to serve as the primary contact for residents and provide administrative support to the General Manager. The role ensures efficient office operations and outstanding customer service, reporting directly to the GM.

Onsite, Monday–Friday, 9:00 am–5:00 pm, the position includes duties from processing work orders to managing clubhouse rentals and architectural submissions.

Qualifications

• 1–2 years of experience in a Customer Service role.
• Proficient with Word, Outlook and Excel.
• Demonstrate organizational skills and ability to independently prioritize daily workload.
• Must pass a background check.

Responsibilities

• Provide courteous and professional customer service to residents, guests, and visitors.
• Respond promptly to walk-in inquiries and direct issues to the appropriate staff member.
• Manage incoming telephone calls and customer service requests, return calls within 24 hours.

Skills

Customer Service

Organizational Skills

Problem Solving

Reliable Transportation

Education

High School Diploma or GED

Tools

Word

Outlook

Excel

Job description

Keystone Pacific Property Management, LLC is seeking an Associate to serve as the primary contact for residents and provide administrative support to the General Manager. The role ensures efficient office operations and outstanding customer service, reporting directly to the GM.

Onsite, Monday–Friday, 9:00 am–5:00 pm, the position includes duties from processing work orders to managing clubhouse rentals and architectural submissions.