Resident Services Coordinator

City of Hamilton, Ohio; Hamilton (OH); On-site; USD 52,000 - 75,000; Full time

Job summary

The City of Hamilton, Ohio, is seeking an administrative professional to support the Resident Services department. The role reports to the Director of Resident Services and offers significant independent judgment with collaboration across City departments.

Responsibilities include accounts payable and payroll processing, onboarding, and coordination of special events. Strong communication and multi-system proficiency are essential for success.

Qualifications

• Bachelor's degree required or two years of work experience in Resident Services.
• Preferred: Master's Degree.
• Knowledge of municipal operations and good customer service.
• Ability to learn and operate multiple systems and platforms.

Responsibilities

• Administrative Support for Resident Services, including A/P, payroll, onboarding coordination.
• Special Event Operations – assist in producing events with Resident Services staff.
• Customer Service – internal and external support for departmental operations.
• Staff Liaison for Boards & Commissions – coordinate meetings, notices, agendas, and minutes.
• Assist City departments and special events as needed by supervisor.
• Performs related duties as required.

Skills

.NET

Citrix

Govern

Cityworks

GIS

Cityview

Kronos

Payroll

Invoicing

Communication

Education

Bachelor's Degree

Master's Degree

Tools

Cityworks

Kronos

.NET

Job description

The City of Hamilton is an Equal Opportunity Employer. Women and Minorities are encouraged to apply.

This is responsible administrative and professional work in the implementation of the Department of Resident Services activities. The work is performed under the general direction and supervision of the City's Director of Resident Services but considerable leeway is granted for the exercise of independent judgment and initiative. While this work does not involve supervision over the work of other employees, the nature of the work performed requires that an employee in this class establish and maintain close cooperative working relationships with supervisors and other City employees in most City departments and divisions.

• Administrative Support for Resident Services, including but not limited to, Accounts Payable (A/P), payroll, new hire onboarding (coordinating start dates, tracking pre-employment processing, sending notices to candidates); operating and maintaining systems and platforms necessary for departmental operations.


• Special Event Operations – Works with Resident Services Specialists to ensure successful production of special events.


• Customer Service – provides internal and external customer service support for departmental operations including, but not limited to property maintenance code enforcement, special events, curbside refuse and recycling collection.


• Staff Liaison for Boards & Commissions – Coordinates meetings for Boards and Commissions relative to property maintenance code enforcement including, but not limited to the following duties; sending legal notices, creating agendas, attend meetings, swearing-in witnesses, compiling meeting minutes for approval by board, scanning all documentation and maintaining files.


• Assist City departments and special events as requested and approved by supervisor.


• Performs related work as required.

• Knowledge of .net, Citrix, Govern, Cityworks, GIS, Cityview, and Kronos.


• Knowledge of invoicing and payroll practices.


• Knowledge of local government board/committee/commission operations.


• Knowledge of local government operations to appropriately support customer service operations.


• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;


• Ability to communicate well with supervisory personnel, employees, and the public.


• Ability to operate a personal computer using standard word processing, database applications and other applications appropriate to assigned duties.


• Ability to perform a wide variety of technical tasks with accuracy and speed under the pressure of time-sensitive deadlines.


• Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and technology.


• Ingenuity and inventiveness in the performance of assigned tasks.


• Ability to keep records, prepare, and submit reports.

Minimum Qualifications

• Graduation from a college or university of recognized standing with a Bachelor's Degree; or


• Two (2) years of work experience in Resident Services Department.

Preferred Qualifications

• Graduation from a college or university of recognized standing with a Master’s Degree.