Resident Services Coordinator

City-of-Hamilton---Butler-County-O; Hamilton (OH); On-site; USD 52,000 - 68,000; Full time

Job summary

The City of Hamilton, Ohio, is seeking an Administrative professional to implement Resident Services activities under the Director of Resident Services. The role offers independent judgment and requires collaboration with multiple city departments.

Key duties include accounts payable, payroll, onboarding coordination, and support for special events, along with frontline customer service for property maintenance and other departmental operations. A Bachelor’s degree is required.

Qualifications

• Bachelor's Degree required or two years of work experience in Resident Services.
• Experiences related to accounts payable, payroll, onboarding and event operations are preferred.
• Ability to communicate effectively with staff, supervisors and public.

Responsibilities

• Administrative Support for Resident Services, including Accounts Payable, payroll, onboarding coordination and related operations.
• Special Event Operations – support production and execution of events.
• Customer Service – assist internal and external customers for departmental operations.
• Staff Liaison for Boards & Commissions – coordinate meetings, notices, agendas and minutes.
• Assist City departments and special events as requested by supervisor.
• Perform related work as required.

Skills

Communication skills

Customer service

Team collaboration

Attention to detail

Education

Bachelor's Degree

Master's Degree

Tools

.NET

Citrix

Govern

Cityworks

GIS

Cityview

Kronos

Job description

The City of Hamilton is an Equal Opportunity Employer. Women and Minorities are encouraged to apply.

This is responsible administrative and professional work in the implementation of the Department of Resident Services activities. The work is performed under the general direction and supervision of the City's Director of Resident Services but considerable leeway is granted for the exercise of independent judgment and initiative. While this work does not involve supervision over the work of other employees, the nature of the work performed requires that an employee in this class establish and maintain close cooperative working relationships with supervisors and other City employees in most City departments and divisions.

• Administrative Support for Resident Services, including but not limited to, Accounts Payable (A/P), payroll, new hire onboarding (coordinating start dates, tracking pre-employment processing, sending notices to candidates); operating and maintaining systems and platforms necessary for departmental operations.


• Special Event Operations – Works with Resident Services Specialists to ensure successful production of special events.


• Customer Service – provides internal and external customer service support for departmental operations including, but not limited to property maintenance code enforcement, special events, curbside refuse and recycling collection.


• Staff Liaison for Boards & Commissions – Coordinates meetings for Boards and Commissions relative to property maintenance code enforcement including, but not limited to the following duties; sending legal notices, creating agendas, attend meetings, swearing-in witnesses, compiling meeting minutes for approval by board, scanning all documentation and maintaining files.


• Assist City departments and special events as requested and approved by supervisor.


• Performs related work as required.

• Knowledge of .net, Citrix, Govern, Cityworks, GIS, Cityview, and Kronos.


• Knowledge of invoicing and payroll practices.


• Knowledge of local government board/committee/commission operations.


• Knowledge of local government operations to appropriately support customer service operations.


• Ability to use logical and creative thought processes to develop solutions according to written specifications and/or oral instructions;


• Ability to communicate well with supervisory personnel, employees, and the public.


• Ability to operate a personal computer using standard word processing, database applications and other applications appropriate to assigned duties.


• Ability to perform a wide variety of technical tasks with accuracy and speed under the pressure of time-sensitive deadlines.


• Ability to quickly learn and put to use new skills and knowledge brought about by rapidly changing information and technology.


• Ingenuity and inventiveness in the performance of assigned tasks.


• Ability to keep records, prepare, and submit reports.

Minimum Qualifications

• Graduation from a college or university of recognized standing with a Bachelor's Degree; or


• Two (2) years of work experience in Resident Services Department.

Preferred Qualifications

• Graduation from a college or university of recognized standing with a Master’s Degree.