Resident Services Coordinator

The Park at Franklin; Franklin Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

The Park at Franklin is seeking a Resident Services Coordinator to handle maintenance administration, service requests, and coordination across the community. This role emphasizes prompt resident communication, organized workflow, and collaboration with the property team to maintain leased units and high service standards.

You will log requests, schedule technicians, oversee CO inspections, and assist with marketing and daily property operations.

Qualifications

• Background and drug screening required
• Reliable transportation for company errands
• Flexibility with schedule and willingness to perform additional duties as assigned

Responsibilities

• Respond promptly to resident phone calls and emails.
• Accurately log and route service requests; schedule maintenance and follow up with residents.
• Assign work orders to technicians and maintain the make-ready board.
• Walk completed unit turns, create punch lists, and conduct pre-move-in inspections to ensure lease compliance.
• Coordinate vendor scheduling for turns and extermination services.
• Schedule and accompany inspectors for CO inspections; handle related paperwork and payment requests.
• Collaborate with leasing and turns staff to coordinate move-ins.
• Conduct periodic unit inspections and arrange necessary maintenance.
• Process purchase orders and invoices.
• Maintain resident files, property data, and company confidentiality.
• Support resident satisfaction efforts through follow-ups and communication.
• Work closely with the Property Manager and team to enhance service quality and operational efficiency.
• Represent the company professionally; maintain positive relationships with residents, vendors, and team members.
• Demonstrate initiative, problem-solving, and ability to work independently.
• Uphold Fair Housing laws and company policies.
• Assist with marketing efforts and general property support as needed.
• Must have reliable transportation for company errands.

Job description

The Park at Franklin is a 648-unit garden style apartment community looking for a Resident Services Coordinator to join their team. This position is primarily responsible for performing all activities related to maintenance administration and coordination.

Duties & Responsibilities:

• Respond promptly to resident phone calls and emails.

• Accurately log and route service requests; schedule maintenance and follow up with residents.

• Assign work orders to technicians and maintain the make-ready board.

• Walk completed unit turns, create punch lists, and conduct pre-move-in inspections to ensure lease compliance.

• Coordinate vendor scheduling for turns and extermination services.

• Schedule and accompany inspectors for Certificate of Occupancy (CO) inspections; handle related paperwork and payment requests.

• Collaborate with leasing and turns staff to coordinate move-ins.

• Conduct periodic unit inspections and arrange necessary maintenance.

• Process purchase orders and invoices.

• Maintain resident files, property data, and company confidentiality.

• Support resident satisfaction efforts through follow-ups and communication.

• Work closely with the Property Manager and team to enhance service quality and operational efficiency.

• Represent the company professionally; maintain positive relationships with residents, vendors, and team members.

• Demonstrate initiative, problem-solving, and ability to work independently.

• Uphold Fair Housing laws and company policies.

• Assist with marketing efforts and general property support as needed.

• Must have reliable transportation for company errands.

• Flexibility with schedule and willingness to perform additional duties as assigned.

Background & Drug Screening Required