Resident Services Coordinator

Building Hope Building Commitment, INC; Charlotte (NC); On-site; USD 45,000 - 55,000; Full time

Job summary

Building Hope Building Commitment, INC is seeking a Resident Services Coordinator to deliver and coordinate supportive services for residents in the Charlotte Metro area. You will assess needs, connect individuals with community resources, and track progress toward self-sufficiency goals on a consistent on-site basis.

You will document interactions, prepare reports, and work closely with leadership to improve programs and outcomes while maintaining an inclusive, trusted presence in the community.

Qualifications

• Strong service coordination to assess needs and connect residents to resources.
• Excellent interpersonal skills to build rapport with diverse populations.
• Experience with operations management to organize activities and manage schedules.
• Proven customer service orientation, empathy, and professionalism.
• Familiarity with community-based social services; reliable and ethical conduct.
• Background in social services, case management, housing support, or related fields preferred.

Responsibilities

• Coordinate and deliver supportive services to residents.
• Assess resident needs and develop service plans.
• Connect residents to community resources and referrals.
• Track progress toward self-sufficiency goals and document interactions.
• Prepare reports and collaborate with leadership to improve programs.

Skills

Service Coordination

Interpersonal Skills

Operations Management

Customer Service

Documentation & Reporting

Multi-tasking

Education

Bachelor's degree in social work or related field

Tools

Office software

Job description

Company Description

Building Hope Building Commitment, INC is dedicated to delivering community-based supportive services that help individuals progress toward greater self-sufficiency. The organization focuses on partnering with residents who are committed to positive transformation in their lives. Through tailored support and resources, Building Hope Building Commitment, INC encourages personal growth, stability, and long-term success. Team members contribute directly to building stronger communities by empowering residents to achieve sustainable change.

Role Description

The Resident Services Coordinator is a full-time, on-site role based in the Charlotte Metro area. This position is responsible for coordinating and delivering supportive services to residents, including assessing needs, connecting individuals to appropriate community resources, and tracking progress toward self-sufficiency goals. Day-to-day tasks include maintaining regular contact with residents, organizing workshops or group activities, collaborating with community partners, and ensuring timely follow-up on referrals and service plans. The Coordinator documents all resident interactions, prepares reports, and works closely with leadership to improve programs and resident outcomes. This role involves consistent on-site presence to build trust, respond to resident concerns, and support a positive, inclusive community environment.

Qualifications

• Strong Service Coordination skills, including assessing needs, developing service plans, and connecting residents to appropriate community resources.
• Excellent Interpersonal Skills and Communication abilities to build rapport, facilitate conversations, and work effectively with diverse populations.
• Experience with Operations Management to organize activities, manage schedules, and maintain accurate documentation and reporting.
• Proficient in Customer Service, demonstrating responsiveness, empathy, and professionalism in all resident interactions.
• Additional beneficial qualifications: familiarity with community-based social services; ability to manage multiple priorities; basic proficiency with office software (e.g., email, word processing, spreadsheets); high level of reliability and ethical conduct.
• Preferred background: prior experience in social services, case management, housing support, or related fields; education in social work, human services, psychology, or a related discipline.