Resident Services Concierge & Support Aide

Ascent Healthcare Management; Hendersonville (NC); On-site; USD 28,000 - 36,000; Full time

Job summary

Orchard Valley Health & Rehab is seeking a Hospitality Aid / Patient Care Assistant to support nursing staff and maintain a positive environment for residents. This role does not provide direct resident care.

Essential duties include making unoccupied beds, cleaning equipment and personal items, organizing closets, labeling belongings, and assisting with dining tasks. Strong English communication, confidentiality, and teamwork are required for success.

Qualifications

• High school diploma or GED required or equivalent related work experience.
• Effective verbal and written English communication skills.
• Highest level of professionalism with the ability to maintain confidentiality.
• Ability to work well in a team and support company objectives.
• Customer service oriented with the ability to work under pressure.
• Strong attention to detail, organization, and productivity.
• Ability to work with minimal supervision and take initiative.

Responsibilities

• Meet physical and sensory requirements and work in the described environment.
• Identify and participate in process improvement initiatives that improve the customer experience, enhance workflow, and/or improve the work environment.
• Make unoccupied beds.
• Clean resident equipment.
• Clean resident’s personal care and grooming items.
• Maintain residents’ closets, bedside stands, drawers, and closets in a clean, orderly and odor free manner.
• Label clothing and belongings.
• Complete admission inventory of clothing and belongings.
• Distribute personal laundry.
• Monitor and replenish resident care articles, such as incontinence products, hand towels, wash cloths, etc.
• Answer call lights and provide non-care giving tasks; e.g. change TV, open windows, adjust articles within residents’ reach, relay requests for actual care assistance to nursing staff, transport residents to meals, activities, care conferences, assist with passing trays in the dining room and to residents who do not require feeding assistance.
• Monitor for changes in resident behavior and safety risks, reporting to nurse immediately.
• Other special projects and duties, as assigned.
• Assist and monitor residents with safe smoking.
• Empty trash in resident rooms/resident care areas and dispose of properly.

Skills

Communication

Teamwork

Customer service

Attention to detail

Problem solving

Independence

Adaptability

Education

High school diploma or GED

Job description

Orchard Valley Health & Rehab is seeking a Hospitality Aid / Patient Care Assistant to support nursing staff and maintain a positive environment for residents. This role does not provide direct resident care.

Essential duties include making unoccupied beds, cleaning equipment and personal items, organizing closets, labeling belongings, and assisting with dining tasks. Strong English communication, confidentiality, and teamwork are required for success.