Resident Services Associate

ProTech Property Management Staffing (Division of ProTech Staffing); Los Angeles (CA); On-site; USD 30,000 - 33,000; Full time

Job summary

Protech Staffing in San Francisco, CA is seeking an experienced Leasing Consultant to join our property management team. The role focuses on tours, applicant screening, and moving residents through the lease process with a strong sales and customer service mindset.

You will handle inquiries by phone, email, and in person, ensure fair housing compliance, manage renewals, and coordinate with on-site staff to maintain accurate records and timely rent collections.

Qualifications

• Excellent customer service skills.
• Knowledge of property management software, such as Yardi or OneSite CRM experience.

Responsibilities

• Conduct property tours for potential tenants and highlight key features.
• Assist in the leasing process from application to lease signing.
• Respond to inquiries via phone, email, and in-person with professionalism.
• Ensure compliance with Fair Housing regulations and company policies.
• Handle lease renewals and rental payments efficiently.
• Responsible for compliance with all local, state, and federal agency regulations.
• Scheduling and conducting recertifications with residents.
• Entering and updating information in computer system.
• Following up on work orders.
• Maintaining files.
• Assisting with rent collections.
• Navigating resident concerns and escalating to the appropriate on-site representative.

Skills

Excellent customer service skills

Sales acumen

Tools

Yardi

OneSite CRM

Job description

WELCOME TO THE TEAM - Protech Staffing is HIRING! Continue your career as a Resident Services Associate with Protech Staffing in Los Angeles, CA! If you're looking to work in a fast-paced, team-oriented environment where sales and customer service are top priorities, this is the perfect opportunity for you.

Position

Leasing Consultant

Location

San Francisco, CA

Pay

$22.00 to $24.00

Hours

Mon-Fri: 9:00 AM – 6:00 PM

Weekend availability a must as schedules are subject to change

Type

Temp-to-Hire

Job Summary

We are hiring for an experienced Resident Services Associate for the multifamily property management industry. The ideal candidate will have a passion for property management, exceptional customer service skills, and a strong sales acumen.

Key Responsibilities

• Conduct property tours for potential tenants and highlight key features
• Assist in the leasing process from application to lease signing
• Respond to inquiries via phone, email, and in-person with professionalism
• Ensure compliance with Fair Housing regulations and company policies
• Handle lease renewals and rental payments efficiently
• Responsible for compliance with all local, state, and federal agency regulations
• Scheduling and conducting recertifications with residents
• Entering and updating information in computer system
• Following up on work orders
• Maintaining files
• Assisting with rent collections
• Navigating resident concerns and escalating to the appropriate on-site representative

Qualifications

• Excellent customer service skills
• Knowledge of property management software, such as Yardi or OneSite CRM experience

Protech Staffing is an Equal Opportunity Employment Employer committed to hiring a diverse workforce.

Staffing Agencies in California & Arizona - Protech Staffing Services, Inc. As a leading staffing agency in California and Arizona, Protech provides the flexibility of temporary, temp-to-hire, direct hire and payrolling options with the quality you deserve.