Resident Services Assistant: Care Coordination & Transitions

Meadowview Nursing Center; Pell City (AL); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Retirement savings plan with employer

Paid time off

Job summary

Meadowview Nursing Center in Pell City, AL is hiring a Resident Services Assistant to support residents and families during admissions, appointments, and discharge planning. You will collaborate with the Resident Services Coordinator to keep information organized and ensure a welcoming point of contact.

The role emphasizes compassionate communication, advocacy for residents, and accurate documentation in line with facility policies to promote smooth transitions of care.

Qualifications

• Experience working with residents and families in healthcare settings.
• Strong organizational and communication abilities.
• CNA preferred but not required.

Responsibilities

• Assist the Resident Services Coordinator with processing admission paperwork and meeting with residents and families to gather required information.
• Help complete and document social services assessments, including follow-up throughout a resident's stay.
• Support discharge planning by helping coordinate paperwork, services, resources, and communication with residents and families.
• Schedule and manage resident appointments, including communicating appointment details and coordinating transportation as needed.
• Work with nurses, therapists, and other team members to address resident needs and support smooth transitions of care.
• Participate in care conferences and help follow up on resident and family questions or concerns.
• Maintain accurate, timely documentation in accordance with facility policies and applicable requirements.
• Advocate for residents' rights, preferences, and dignity in every interaction.
• Keep the Resident Services Coordinator informed of upcoming appointments, discharge needs, incomplete paperwork, and concerns requiring follow-up.

Skills

Communication skills

Organization

Customer service

Education

Certified Nursing Assistant (CNA) preferred

Job description

Meadowview Nursing Center in Pell City, AL is hiring a Resident Services Assistant to support residents and families during admissions, appointments, and discharge planning. You will collaborate with the Resident Services Coordinator to keep information organized and ensure a welcoming point of contact.

The role emphasizes compassionate communication, advocacy for residents, and accurate documentation in line with facility policies to promote smooth transitions of care.