Resident Services Assistant

Community Housing Partners Corp; Baltimore (MD); On-site; USD 30,307 - 33,062; Full time

Benefits offered by this job

Health insurance

Paid vacation and holidays

403(b) retirement plan

Job summary

Community Housing Partners Corp in Baltimore, MD is seeking a dedicated Resident Services Assistant to support resident services across CHP properties. You will assist with coordinating programs, communicating with residents, and helping implement services that improve residents' quality of life.

The role is full-time, 40 hours weekly, with benefits including paid time off, health/dental/vision insurance, a 403(b) retirement plan with company match, and more.

Qualifications

• High School Diploma or equivalent required.
• Experience in a helping profession preferred.

Responsibilities

• Plan, coordinate, and deliver resident services programs across CHP properties.
• Document services in departmental systems and support reporting.
• Coordinate program supplies and track expenses; support cross-department collaboration.
• Maintain welcoming, organized offices and spaces to foster a positive resident environment.

Education

High School Diploma or equivalent

Job description

Job Details

Job Location: J Van Story Apartments - Baltimore, MD 21218 Position Type: Full Time Salary Range: $22.00 - $24.00 Hourly Travel Percentage: Up to 25% Community Housing Partners Ranked No. 2 Nationally, Named to Best Places to Work in Virginia List is seeking candidates for a highly motivated Resident Services Assistant. Ideal candidates must have a strong work ethic and dedication to serving underserved populations through assisting Resident Services Coordinators in the implementation and coordination of resident services programs for residents of CHP’s multifamily properties.

Who We Are:

Building on a long-standing tradition of environmental, economic, and social responsibility, CHP is a nonprofit that has been working with private and public partners since 1975 to develop and preserve award-winning homes and neighborhoods. Together with our partners, we revitalize communities, foster stability for our residents, and promote a healthier planet for future generations.

Our over 350 employees deliver a wide range of services, including real estate development, construction, energy services and training, asset management, property management, realty, homeownership, and comprehensive resident services. We champion housing stability, and our work within our communities reflects our core values of resilience, impact, stewardship, and equity.

What We're Looking For:

Resident Services establishes partnerships and linkages with other service providers to develop and implement program activities focusing on three content areas: Community Programs, Housing Stability, and Senior Services. Our staff works with our residents to increase their quality of life by assisting residents in reaching their individual goals and increasing their self-sufficiency skills. This is accomplished by conducting individual and/or community assessments to determine services needed and then providing and/or connecting residents with resources or services based on their needs.

A Day in the Life of:

In this role, your day is a mix of planning, coordination, and direct program support. You may start by preparing and distributing monthly calendars, flyers, or newsletters to help promote upcoming programs and recruit participants. You will assist with delivering resident programs using established curricula, working directly with individuals and groups to support learning, engagement, and community connection.

You’ll spend time documenting services accurately in departmental software, ensuring reports are complete and submitted on time. As needed, you’ll help coordinate program supplies, make approved purchases, and track expenses. Collaboration is key—daily work involve partnering with other CHP staff, supervisors, and leadership to support seamless service delivery across departments.

You also play a role in maintaining a welcoming and professional community environment by helping keep offices, community rooms, centers, and CHP vehicles organized and clean. No two days are exactly the same, and you may take on additional tasks as assigned by Resident Service Leadership, all while using strong communication, organization, and relationship-building skills to support residents and programs effectively.

Basic Qualifications:

• High School Diploma or equivalent
• Experience working in a helping profession.

Hours, Benefits, and Compensation:

The compensation for this 40-hour-per-week position includes generous paid vacation/holidays/sick leave, health/dental/life/disability insurance, a 403b retirement plan with company match, and more. To learn more about CHP's employee benefits, please visit www.communityhousingpartners.org/benefits.

The starting hourly range for this position ranges from $22.00-$24.00 per hour, depending on a combination of qualifications, education, and experience.

Community Housing Partners is an Equal Opportunity Employer. We recruit, hire, train, promote, compensate, and provide all other terms and conditions of employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, or sex characteristics), national origin, age, disability, protected veteran status, genetic information, or any other status protected by applicable law. We are committed to affirmative action and providing reasonable accommodations to qualified applicants and employees with disabilities.