Resident Service Specialist

Hunt Military Communities; Marine Corps Base Camp Lejeune (NC); Sur place; USD 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Paid time off

Benefits package including health, 401

Résumé du poste

Hunt Military Communities at Marine Corps Base Camp Lejeune is seeking a Resident Services Specialist to coordinate resident requests and maintain community appearance. You will ensure high levels of customer service, assist with marketing tasks, and support the Community Director in policy compliance.

Responsibilities include processing work orders in YARDI, conducting inspections for tours, handling move-ins/outs, and maintaining accurate resident files and balances. Driving may be required.

Qualifications

• High school diploma or GED is required.
• Bachelor’s degree in business administration, property management, or related discipline preferred.
• Previous sales experience is preferred.

Responsabilités

• Serve as the primary point of contact for resident inquiries.
• Coordinate and assist with requests from residents by entering work orders into YARDI.
• Provide courteous, professional, and prompt responses to inquiries and follow up to ensure resolution.
• Inspect model and vacant homes for tours and touch-up cleaning as needed.
• Administer move-in lease documents and conduct home inspections with residents.
• Coordinate move-outs, pre-inspection and final inspections, and assess damages.
• Monitor rental account balances and verify fees in Yardi.
• Maintain curb appeal and professional appearance of the office, amenities, and community.
• Follow up with residents to ensure work orders are completed to their satisfaction.
• May drive company or personal vehicle for company business.
• Participate in monthly resident retention events.

Connaissances

Strong communication skills

Judgment and discretion

Multitasking

Professionalism

Problem solving

Client management

Tech literacy

Safety awareness

Formation

High School Diploma or GED

Bachelor’s degree preferred

Outils

Yardi

Description du poste

Description

A Brief Overview

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.

What you will do

• Serves as the primary point of contact for all resident related inquires.
• Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI.
• Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
• Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed to include a touch-up clean.
• Administers move-in lease documents and home inspection with resident.
• Coordinates move-outs, pre-inspection and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
• Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.
• Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
• Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
• May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
• Participates in monthly functions held by the site to assist in resident retention.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Education Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, or other related discipline preferred.

Experience Qualifications

• Previous experience in sales preferred.

Knowledge, Skills, and Abilities

• The ability to show houses which may include working in all types of weather conditions.
• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
• Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
• Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
• A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
• Ability to resolve problems independently and responsibility.
• Requires a reliable, self-motivated team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Requires use of technology platforms on a daily basis.
• Basic understanding of safety practices.

Licenses and Certifications

• DL NUMBER - Driver's License, Valid and in State required.

Compensation

We are committed to offering competitive and equitable compensation. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors – we believe in the importance of pay equity. We consider internal and external factors as part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.