Resident Service Specialist

Hunt Military Communities; Honolulu (HI); Sur place; USD 55 000 - 61 000; Plein temps

Avantages offerts par ce poste

Paid time off

Medical insurance

Dental insurance

Life insurance

Disability insurance

HSA/FSA accounts

Retirement plan

Rewards programs

Résumé du poste

Hunt Military Communities is seeking a Resident Services Specialist in Honolulu, Hawaii. You will coordinate resident requests with the property management team, maintain community appearance, assist in marketing functions, and provide exceptional customer service to residents.

You will manage files, retention programs, and follow up on service requests while supporting the Community Director and Leasing team.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Experience using common office software and basic computer skills.
• Sales experience is a plus and customer-focused mindset valued.

Responsabilités

• Serve as the primary contact for resident inquiries and requests.
• Enter work orders into YARDI and coordinate with the property management team.
• Provide courteous, professional, and prompt responses to residents.
• Inspect model and vacant homes for touring readiness as needed.
• Administer move-in lease documents and home inspections with residents.
• Coordinate move-outs, notices to vacate, and final inspections.
• Monitor rental accounts and ensure correct fees in YARDI.
• Help maintain curb appeal and office/amenities appearances.
• Follow up with residents to confirm issue resolution within time frames.
• Support Community Director/Manager and Leasing team as needed.
• Participate in monthly functions to aid resident retention.
• Drive company vehicle or use personal vehicle for company business as needed.

Connaissances

Customer service

Communication

Multi-tasking

Professionalism

Formation

High School diploma or GED

Bachelor's degree in Business Administration or related

Outils

YARDI

MS Office

Description du poste

A Brief Overview

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.

A Brief Overview

The Resident Services Specialist has the primary responsibility of providing assistance and coordinating all requests from the residents with the property management team. In addition, this position is responsible for the overall appearance of the community, assisting in marketing functions, and exceptional customer service to all residents. This includes but not limited to maintaining resident files, resident retention programs, receiving and following up with service requests, meeting with resident groups, and otherwise assisting the Community Director and Community Manager in ensuring compliance with all Hunt Military Communities policies and Government compliance requirements.

What You Will Do

• Serves as the primary point of contact for all resident related inquires.
• Coordinates and assists with all requests from resident with the property management team by entering work orders into YARDI.
• Answers resident questions and assists with resolving concerns while providing highest level of customer service through courteous, professional, and prompt responses to all inquiries. This includes following up on all interactions with residents and ensuring all items have been addressed, through to resolution.
• Assists in inspecting the model and vacant homes to ensure they are ready for touring prospective clients as needed.
• Administers move-in lease documents and home inspection with resident.
• Coordinates notice to vacate, pre-inspection, move-outs, and final inspection for outgoing residents to include assessing any charge for damages and delivery of the final utility bill (where applicable).
• Monitors rental account balances where applicable. Ensures all fees and rent charges are correct in Yardi.
• Assists with ensuring community curb appeal and maintaining the appearances of the office, amenities, model, homes, and community.
• Conducts follow-up phone calls to residents to ensure that work orders are completed to the resident’s satisfaction within an acceptable time frame.
• May perform other duties as needed to assist the Community Director/Community Manager and/or Leasing team.
• Participates in monthly functions held by the site to assist in resident retention.
• This position requires driving for the Company using either 1) a Company vehicle, at any frequency from Rarely to Constantly; or, 2) a Personal or Rental vehicle to conduct Company business more than 50% of the time to perform work duties.

Education Qualifications

• High School Diploma or GED (or equivalent) required.
• Bachelor's Degree in Business Administration, Property Management, or other related discipline preferred.

Experience Qualifications

• Experience working with computers and typical office software such as Email, Word, Excel, and internet browsers. required.
• Previous experience in sales preferred.

Knowledge, Skills, And Abilities

• Strong customer service skills.
• The ability to show houses which may include working in all types of weather conditions.
• Demonstrated ability to exercise good judgment and discretion in handling highly confidential information.
• Strong written and verbal communication skills and proven ability to communicate clearly and professionally with individuals at all levels, internally and externally.
• Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
• A high degree of professionalism and a strong work ethic coupled with a sense of responsibility and integrity required.
• Ability to resolve problems independently and responsibly.
• Requires a reliable, self-motivated team player who pays close attention detail, demonstrates strong communication, client management and business literacy skills.
• Demonstrates discretion and ability to maintain a professional attitude and appearance.
• Effectively envision, develop, and implement new strategies to address competitive, complex business issues.
• Takes initiative to identify and anticipate client needs and make recommendations for implementation.
• Requires use of technology platforms on a daily basis.n
• Basic understanding of safety practices.

Licenses and Certifications

• DL NUMBER - Driver's License, Valid and in State required.

Compensation

We are committed to offering competitive and equitable compensation. The hiring range for this position is generally between $26.67 - $29.27, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience. In addition to these factors – we believe in the importance of pay equity. Please keep in mind that the range mentioned above is the general Hiring Range for the role. Hiring at the top of the range is reserved for exceptionally qualified candidates. We consider internal and external factors as a part of every final offer. We also offer a generous total compensation and benefits package.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!

EEO/ADA

The Company and its affiliates provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.