Resident Service Engineer - McCordsville, IN (Week Days)

Packsize

McCordsville (IN)

On-site

USD 65,000 - 75,000

Full time

14 days+

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Benefits offered by this job

Paid Time-off

Paid Parental Leave

Health Insurance (Medical, Dental, Vision)

Short and Long Term Disability

Life Insurance

401(k) matching

Job summary

An established industry player is seeking a highly skilled Resident Service Engineer to join their team in McCordsville. This role involves on-site installation, maintenance, and support of innovative packaging solutions at key customer locations. You will play a crucial part in ensuring customer satisfaction through proactive service and effective communication. The ideal candidate will possess a strong customer service focus, mechanical knowledge, and the ability to work independently. Join a dynamic team that values innovation and customer relationships, and contribute to redefining the packaging industry.

Qualifications

Strong customer service skills and ability to troubleshoot effectively.
Experience with mechanical platforms and basic technical documentation.

Responsibilities

Install and maintain Packsize equipment at customer sites.
Schedule tasks and communicate effectively with customers.

Skills

Customer service focus

Knowledge of Windows platforms

Knowledge of mechanical platforms

Ability to work independently

Basic Microsoft Office skills

Education

Associate's Degree or Vocational Training

Bachelor's Degree in a related area

Tools

Hand tools

Microsoft Excel

Google Suite

Job description

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About Packsize
Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About The Role
We are looking for a highly skilled Resident Service Engineer in the McCordsville, IN area. This technician will work on-site at one of our Key Customers locations to install, maintain and support Packsize equipment, manage our parts and inventory unit within the warehouse, as well as build and maintain customer relationships by effectively servicing the equipment. This individual must understand the needs of the customer, work proactively and efficiently to meet those needs, and provide 5-Star customer service by proactively visiting or calling the customer to ensure they are fully satisfied with the Packsize equipment, process flow, packaging designs, and service.

Schedule: Monday - Thursday 6:00 AM - 4:30 PM

What You’ll Do

Scheduling tasks at a customer’s job sites
Troubleshooting issues, quickly and effectively, using technical drawings and documentation
Work cross-functionally with R&D, Software and Quality Engineering teams
Performing routine maintenance and emergency services as they arise
Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
Installation of Packsize solutions and training others to use and maintain it
Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.
Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
Excellent work ethic and time management skills

Machine Operation
Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

What You’ll Bring

Customer service focus
Knowledge of Windows platforms
Knowledge of and effective use of hand tools
Knowledge of mechanical platforms
Ability to work independently with little or no direct supervision
Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
Associate's Degree, Vocational Training or equivalent experience
Bachelor's Degree in a related area preferred

Working Environment and Physical Demands
The following are representative of the typical working environment and physical demands of this position. To successfully perform the essential functions of this job, you will be required to:

Communicate with others to exchange information
Work within a production facility, warehouse, or manufacturing environment
Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
Convey yourself great distances within and around various work sites and from one work site to another
Remain in a stationary position, often standing for prolonged periods.
Work in a noisy environment at various temperatures
Move objects (equipment, machinery, and products) weighing up to 50 lbs
Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
Perform tasks that require you to bend, stretch, push, pull, carry, and reach

Travel Requirements

All work is performed at customer’s facilities
Available on-call
Overnight travel may be required, for initial and periodic training
Ability to travel by vehicle or airplane, domestically.

Salary And Benefits
Packsize offers a competitive benefits package including Paid Time-off, Paid Parental Leave, Health Insurance (Medical, Dental, Vision), Short and Term/Long Term Disability, Life Insurance, and 401(k) matching.
The salary range for this role is $65,000 USD - $75,000 USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Seniority level