Resident Service Engineer - Memphis, TN Night Shift

Packsize; Memphis (IN); On-site; USD 45,460 - 49,593; Full time

Job summary

A leading packaging technology company seeks a Resident Service Engineer for on-site work in Memphis, TN. This role involves installing and maintaining Packsize solutions at customer facilities while providing training and exceptional customer support. Candidates should have strong mechanical skills and a dedication to customer service. The position requires a focus on safety in various working environments and offers a competitive hourly rate of $33-36. Apply now for this exciting opportunity.

Qualifications

• Ability to troubleshoot complex mechanical equipment.
• Experience in customer training and support.
• Strong problem-solving and communication skills.

Responsibilities

• Install, configure and maintain Packsize equipment solutions
• Perform start-up testing and deliver customer training
• Adhere to all safety requirements and protocols
• Conduct routine maintenance and emergency services

Skills

Customer service focus

Knowledge of Windows platforms

Knowledge of mechanical platforms

Effective use of hand tools

Ability to work independently

Education

Associates Degree, Vocational Training or equivalent experience

Bachelor's Degree in a related area preferred

Tools

Microsoft Excel

Google Suite

Job description

Overview

Join to apply for the Resident Service Engineer - Memphis, TN Night Shift role at Packsize

100% On-site Monday through Thursday 5pm-3:30am

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About The Role

A Packsize Resident Service Engineer will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Resident Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

What You’ll Do

• Scheduling tasks at a customer’s job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Work cross-functionally with R&D, Software and Quality Engineering teams
• Performing routine maintenance and emergency services as they arise
• Analyze customer KPI’s to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
• Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports
• Responsible and productive communication with Packsize and customer personnel so they understand information and ideas
• Adhere to all safety requirements and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills

Machine Operation

Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

What You’ll Bring

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience helpful, but not required
• Associates Degree, Vocational Training or equivalent experience
• Bachelor's Degree in a related area preferred

Working Environment and Physical Demands

Required: The following are representative of the typical working environment and physical demands of this position. To successfully perform the essential functions of this job, you will be required to:

• Communicate with others to exchange information
• Work within a production facility, warehouse, or manufacturing environment
• Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces
• Convey yourself great distances within and around various work sites and from one work site to another
• Remain in a stationary position, often standing for prolonged periods
• Work in a noisy environment at various temperatures
• Move objects weighing up to 50 lbs
• Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like
• Perform tasks that require bending, stretching, pushing, pulling, carrying, and reaching

Travel Requirements

• All work is performed at customer facilities
• Available on-call
• Overnight travel may be required for initial and periodic training
• Ability to travel domestically by vehicle or airplane

What We Offer

The salary range for this role is $33-36/hr USD; Packsize considers several factors when determining compensation, including role responsibilities, experience, education, and skills. If this role excites you but you don’t meet every requirement, we encourage you to apply anyway. Packsize is an equal opportunity employer and is committed to diversity in its workforce.

Packsize does not discriminate on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, disability status, or genetic information. Reasonable accommodations in the application process are provided to qualified individuals with disabilities.

EEO Statement

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, disability status, or genetic information. Individuals from historically underrepresented groups are strongly encouraged to apply.