Assistant Resident Services Manager - Indianapolis, IN

YRH - PACKSIZE LLC; United States; On-site; USD 89,000 - 109,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) retirement plan

Paid time off

Health Savings Account

Flexible Spending Accounts (FSA)

Life and disability insurance

Critical illness insurance

Hospital indemnity insurance

Accident insurance

ID theft protection

Employee Assistance Program

Job summary

Packsize is seeking an Assistant Resident Services Manager in Indianapolis, IN to oversee a team of Resident Service Engineers installing, maintaining, and supporting Packsize equipment at customer sites.

The role requires 3+ years in service engineering or related fields and 1-3 years in leadership. You will coordinate service activities, ensure safety, and drive continuous improvement while building strong customer relationships.

Qualifications

• Bachelor's degree in engineering, Technical Studies, Business Management, or related field preferred; equivalent experience considered.
• 3+ years of service engineering, maintenance, automation, or technical support experience.
• 1-3 years of team lead, supervisory, or people management experience preferred.
• Strong customer service and relationship management skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Working knowledge of Windows operating systems and standard business applications.
• Strong mechanical and technical troubleshooting skills.
• Ability to interpret technical drawings, manuals, and operational documentation.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work collaboratively across departments and support customer-focused solutions.
• Valid driver's license and clean driving record.
• Ability to lift up to 50 pounds and perform physical activities associated with field service work.

Responsibilities

• Supervise and support a team of Resident Service Engineers.
• Coordinate daily service activities, schedules, workload distribution, and labor utilization.
• Support Resident Service Engineers at customer site and provide technical and operational guidance.
• Assist with onboarding, coaching, and training of new and existing team members.
• Build and maintain strong customer relationships through responsive service and communication.
• Collaborate with Engineering, Software, Quality, and Operations teams to address customer and equipment issues.
• Help review project requirements and support the definition of equipment and service scope.
• Monitor service performance metrics and assist in driving continuous improvement initiatives.
• Ensure compliance with Packsize and customer safety policies and procedures.
• Assist with inventory, parts management, and service documentation.
• Support customer escalations and work with leadership to resolve issues effectively.
• Prepare and confidently communicate Root Cause Analyses (RCAs) to customers and leadership.
• Prepare reports, update records, and complete administrative duties as assigned.
• Travel to customer locations as needed to support team members and customers.
• Participate in after-hours, weekends, and shift coverage as required in a 24/7 operational environment.

Skills

Customer service

Relationship management

Mechanical troubleshooting

Verbal & written communication

Time management

Education

Bachelor's degree in engineering/technical field

Tools

Microsoft Office

Windows OS

Job description

Job Description: Assistant Resident Services Manager - Indianapolis, IN

About Packsize Packsize is an automation company that enables more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. Because, to us, packaging is about much more than a box, it’s about delivering what’s right, for our customers, for their customers and our planet.

About the Role

We are seeking a highly motivated Assistant Resident Services Manager to support the management and development of our Resident Services team. This role assists in overseeing Resident Service Engineers who provide installation, maintenance, and technical support for Packsize equipment at customer locations. The Assistant Manager will help ensure exceptional customer service, operational efficiency, team development, and adherence to safety standards while working closely with internal departments and key customer accounts.

What You'll Do

Assist in supervising and supporting a team of Resident Service Engineers.

Coordinate daily service activities, schedules, workload distribution, and labor utilization.

Support Resident Service Engineers at customer site and provide technical and operational guidance.

Assist with onboarding, coaching, and training of new and existing team members.

Build and maintain strong customer relationships through responsive service and communication.

Collaborate with Engineering, Software, Quality, and Operations teams to address customer and equipment issues.

Help review project requirements and support the definition of equipment and service scope.

Monitor service performance metrics and assist in driving continuous improvement initiatives.

Ensure compliance with Packsize and customer safety policies and procedures.

Assist with inventory, parts management, and service documentation.

Support customer escalations and work with leadership to resolve issues effectively.

Prepare and confidently communicate Root Cause Analyses (RCAs) to customers and leadership.

Prepare reports, update records, and complete administrative duties as assigned.

Travel to customer locations as needed to support team members and customers.

Participate in after-hours, weekends, and shift coverage as required in a 24/7 operational environment.

What You'll Bring

• Bachelor's degree in engineering, Technical Studies, Business Management, or related field preferred; equivalent experience considered.
• 3+ years of service engineering, maintenance, automation, or technical support experience.
• 1-3 years of team lead, supervisory, or people management experience preferred.
• Strong customer service and relationship management skills.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint).
• Working knowledge of Windows operating systems and standard business applications.
• Strong mechanical and technical troubleshooting skills.
• Ability to interpret technical drawings, manuals, and operational documentation.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Ability to work collaboratively across departments and support customer-focused solutions.
• Valid driver's license and clean driving record.
• Ability to lift up to 50 pounds and perform physical activities associated with field service work, including standing, walking, climbing, bending, and carrying materials.

Travel Requirements

Travel is expected to be approximately 15-20%, depending on business and customer needs. This includes local and/or overnight travel.

What We Offer

The salary range for this role is $88,600- $108,600 USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to the role being offered, associated responsibilities, prior work experience, education/training, and any special skills.

• medical, dental, and vision coverage
• a 401(k) retirement plan
• Paid Time Off
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• life and disability insurance

Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection.

We also provide access to an Employee Assistance Program (EAP) to support your overall well-being.

Equal Opportunity

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce.

In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.

Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Packsize creates and maintains more efficient and sustainable packaging process flows from packing to unboxing. We’re propelling our customers and the industry forward, always looking to innovate and improve. At Packsize, packaging is much more than a box. It's about delivering what's right, for our customers, for their customers, and for our planet.