Resident Service Engineer - Dallas, TX (Flex Shift)

YRH - PACKSIZE LLC; United States; On-site; USD 69,000 - 75,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid time off

HSA/FSA

Life insurance

Disability insurance

Employee assistance

Job summary

Packsize is seeking a Resident Service Engineer for 100% on-site work in Dallas, TX. You will install, configure, and maintain Packsize equipment at customer facilities, deliver training, and build strong customer relationships through proactive service.

The role offers a flex schedule across four shifts, with base day or night shift. You will troubleshoot, perform maintenance, and collaborate with R&D and quality teams to ensure optimal performance.

Qualifications

• Customer service focus with problem-solving mindset.
• Familiarity with Windows platforms and basic software tools.
• Ability to work independently with minimal supervision.

Responsibilities

• Schedule tasks at customer sites and coordinate field work.
• Troubleshoot issues using drawings and documentation.
• Collaborate with R&D, Software and QA teams.
• Perform routine maintenance and emergency services.
• Analyze KPIs to identify machine issues and maintenance.
• Install solutions and train users on usage and maintenance.
• Prepare detailed technical reports and travel arrangements.

Skills

Customer service

Windows platforms

Hand tools

Mechanical systems

Independent worker

MS Office / Google Suite

Education

Associates degree or vocational training

Bachelor's degree preferred

Tools

MS Office

Google Workspace

Job description

Job Description: Resident Service Engineer – Dallas, TX 100% On-site Flex Schedule

About Packsize Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About the role

A Packsize Resident Service Engineer will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Resident Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust‑based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

Schedule – The flex role will flex into any of the available four shifts. Will have a base shift on either the day or night shift.

What You’ll Do

• Scheduling tasks at a customer’s job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Work cross‑functionally with R&D, Software and Quality Engineering teams
• Perform routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPI’s) to identify new or ongoing machine performance issues resulting in problem‑solving and machine maintenance
• Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.
• Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills
• Machine Operation – Clearing jams, loading Z‑fold, changing labels, changing bander paper and adding glue to the machine.

What You’ll Bring

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associates Degree, Vocational Training or equivalent experience
• Bachelor’s Degree in a related area preferred

Working Environment and Physical Demands

The following are representative of the typical working environment and physical demands of this position. To successfully perform the essential functions of this job, you will be required to: Communicate with others to exchange information; Work within a production facility, warehouse, or manufacturing environment; Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces; Convey yourself great distances within and around various work sites and from one work site to another; Remain in a stationary position, often standing for prolonged periods; Work in a noisy environment at various temperatures; Move objects (equipment, machinery, and products) weighing up to 50 lbs; Ascend and descend ladders, stairs, scaffolding, ramps, steps, stools, and the like; Perform tasks that require you to bend, stretch, push, pull, carry, and reach.

Travel Requirements

All work is performed at customer’s facilities. Available on‑call Overnight travel may be required, for initial and periodic training. Ability to travel by vehicle or airplane, domestically.

What We Offer

The salary range for this role is $33-36/hr USD; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate’s prior work experience, education/training, and any special skills. If this role excites you but you don’t meet each requirement listed, we encourage you to apply anyway.

At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

At Packsize, we’re committed to supporting the health, well‑being, and financial security of our team members. We offer a comprehensive benefits package that includes medical, dental, and vision coverage; a 401(k) retirement plan; Paid Time Off; Health Savings and Flexible Spending Accounts (HSA/FSA); and life and disability insurance. Additional voluntary benefits include critical illness, hospital indemnity, accident, and legal/ID theft protection. We also provide access to an Employee Assistance Program (EAP) to support your overall well‑being.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce. In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information. Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply. Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Packsize Commitment

We’re propelling our customers and the industry forward, always looking to innovate and improve. At Packsize, packaging is much more than a box. It’s about delivering what’s right, for our customers, their customers, and for our planet.