Machine Technician - Fort Worth, TX

YRH - PACKSIZE LLC; United States; On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

HSA/FSA

Life insurance

Disability insurance

Employee Assistance Program (EAP)

Job summary

Packsize in Fort Worth seeks a skilled Machine Technician to install, configure, and maintain packaging equipment at customer sites, perform start-up tests, and deliver customer training. You will build strong, trust-based relationships while ensuring safety and quality in every interaction.

The role demands problem-solving, travel to customer facilities, and collaboration with R&D, software, and quality teams. A hands-on mindset and safety-first approach are essential.

Qualifications

• Customer service focus is required.
• Knowledge of Windows platforms.
• Ability to use hand tools.
• Mechanical aptitude and problem-solving skills.
• Ability to work independently with minimal supervision.
• Experience with Microsoft Office or Google Workspace is a plus.
• Associates Degree, Vocational Training, or equivalent experience.
• Bachelor's Degree in a related area preferred.

Responsibilities

• Schedule tasks at customer sites.
• Troubleshoot issues using drawings and documentation.
• Collaborate with R&D, Software and Quality Engineering teams.
• Perform routine maintenance and emergency services.
• Analyze KPIs to identify issues and perform maintenance.
• Continuous learning about customer processes and specs.
• Install Packsize solutions and train others.
• Prepare detailed technical reports and travel arrangements.
• Maintain safety protocols.

Skills

Customer service

Windows platforms

Hand tools

Mechanical aptitude

Independence

Excel/Sheets basics

Education

Associates Degree

Vocational Training

Bachelor's degree preferred

Tools

Microsoft Excel

Google Sheets

Word

Job description

Job Description Machine Technician - Fort Worth

Schedule: Mon-Thur Night shift 5:00 PM - 3:30 AM

About Packsize

Packsize is redefining the way businesses and their customers use and experience packaging around the world. We build the technology, design the right solutions, and automate the processes that propel the industry forward. To us, packaging is much more than a box—it’s delivering what’s right for our customers, their customers, our people, and the planet.

About the role

A Packsize Machine Technician will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Machine Technician will perform start‑up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust‑based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

What You’ll Do

• Scheduling tasks at a customer’s job sites
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation
• Work cross‑functionally with R&D, Software and Quality Engineering teams
• Performing routine maintenance and emergency services as they arise
• Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance
• Continuous learning, including the customer’s operational processes, packaging designs, technical specifications
• Installation of Packsize solutions and training others to use and maintain it
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.
• Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity
• Excellent work ethic and time management skills
• Machine Operation Clearing jams, loading Z-fold, changing labels, changing bander paper and adding glue to the machine.

What You’ll Bring

• Customer service focus
• Knowledge of Windows platforms
• Knowledge of and effective use of hand tools
• Knowledge of mechanical platforms
• Ability to work independently with little or no direct supervision
• Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required
• Associates Degree, Vocational Training or equivalent experience
• Bachelor's Degree in a related area preferred

Working Environment and Physical Demands

Communicate with others to exchange information

Work within a production facility, warehouse, or manufacturing environment

Move yourself in different positions to accomplish tasks in various environments, including tight and confined spaces

Convey yourself great distances within and around various work sites and from one work site to another

Remain in a stationary position, often standing for prolonged periods. Work in a noisy environment at various temperatures

Move objects (equipment, machinery, and products) weighing up to 50 lbs

Ascend and descend ladders, stairs, scaffolding, ramps, steps stools, and the like

Perform tasks that require you to bend, stretch, push, pull, carry, and reach

Travel Requirements

All work is performed at customer’s facilities

Available on-call Overnight travel may be required, for initial and periodic training

Ability to travel by vehicle or airplane, domestically.

What We Offer

The salary range for this role is $33 -$36 USD per hour; however, Packsize considers several factors when determining compensation when extending a job offer, including but not limited to, the role being offered, the associated responsibilities, the candidate's prior work experience, education/training, and any special skills.

• Medical, dental, and vision coverage
• 401(k) retirement plan
• Paid Time Off
• Health Savings and Flexible Spending Accounts (HSA/FSA)
• Life and disability insurance
• Critical illness, hospital indemnity, accident, and legal/ID theft protection
• Employee Assistance Program (EAP) to support your overall well-being

At Packsize, we welcome applicants of all backgrounds and experiences and understand that the best candidates may come from the most unlikely of places.

Packsize is an Equal Opportunity employer and is committed to diversity in its workforce.

In compliance with applicable federal and state laws, Packsize policy of equal employment opportunity prohibits discrimination on the basis of race or ethnicity, religion, color, national origin, sex, age, sexual orientation, gender identity/expression, veteran’s status, status as a qualified person with a disability, or genetic information.

Individuals from historically underrepresented groups, such as minorities, women, qualified persons with disabilities, and protected veterans are strongly encouraged to apply.

Reasonable accommodations in the application process will be provided to qualified individuals with disabilities.

Packsize creates and maintains more efficient and sustainable packaging process flows from packing to unboxing.

We’re propelling our customers and the industry forward, always looking to innovate and improve.

At Packsize, packaging is much more than a box.

It's about delivering what's right, for our customers, for their customers, and for our planet.