Resident Service Coordinator- Residential Services

JASA; New York (NY); Ibrido; USD 55.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health coverage

Retirement plan

Paid time off

Descrizione del lavoro

JASA is seeking a Resident Service Coordinator to support senior tenants with case management and group programming. You will assist formerly unhoused individuals in transitioning back into the community, ensuring access to benefits and advocacy for housing stability.

Under supervision, you will manage a caseload focusing on housing retention, emotional well-being, and social integration, coordinating with the Supervisor of Residential Services and interdisciplinary teams.

Competenze

• Bachelor’s degree in sociology, gerontology, psychology, human services or related field.
• Minimum of one year of relevant experience.
• Proficiency in Microsoft Office, Google Drive, and electronic case records systems.
• Bilingual English/Spanish preferred.

Mansioni

• Provide monthly in-home assessments of tenants' social and emotional needs; update case plans.
• Assist formerly unhoused tenants with community transitions and housing subsidies/benefits.
• Develop and implement comprehensive case plans including counseling.
• Screen for eligibility and assist applications for benefits and entitlements.
• Facilitate tenant participation in group meetings and recreational activities.
• Connect tenants to legal aid, primary care, and mental health services; teach rights and tenancy responsibilities.
• Report high-risk tenants or eviction risk to supervisors.

Conoscenze

Bilingual English/Spanish

Interpersonal skills

Multitasking

Formazione

Bachelor’s degree in Sociology, Gerontology, Psychology, Human Services, or related field

Strumenti

Microsoft Office

Google Drive

Electronic case record systems

Descrizione del lavoro

Resident Service Coordinator at JASA

Shift Schedule: Monday-Friday, 8:00 AM - 4:00 PM

As a Resident Service Coordinator, you will be a vital resource for senior tenants, providing individual case management and dynamic group programming. You will play a critical role in helping formerly unhoused individuals successfully transition back into the community, ensuring they have the support, benefits, and advocacy needed to maintain long-term housing stability.

Why You’ll Love Working at JASA

JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work.

• Meaningful Impact: Directly support formerly unhoused seniors as they regain stability and independence.
• Collaborative Environment: Work closely with the Supervisor of Residential Services and interdisciplinary teams.
• Professional Growth: Gain experience in clinical assessments, crisis intervention, and community-building within a mission-focused setting.

What You’ll Be Doing

Under the supervision of the Supervisor of Residential Services, you will manage a caseload of senior tenants, focusing on housing retention, emotional well-being, and social integration.

Key Responsibilities

• Clinical Assessment & Monitoring: Provide monthly in-home assessments of tenants' social and emotional needs; evaluate functioning, monitor risk, and update case plans accordingly.
• Housing Stability & Advocacy: Assist formerly unhoused tenants with community transitions; ensure all tenants maintain the subsidies and benefits required for permanent housing.
• Case Management: Develop and implement comprehensive case plans, including individual and family counseling to resolve tenancy and personal issues.
• Benefit Coordination: Screen for eligibility and assist tenants with applications for appropriate benefits and entitlements.
• Community Engagement: Facilitate tenant participation in group meetings and recreational activities to build informal support networks with family, friends, and neighbors.
• Referrals & Education: Connect tenants to legal aid, primary care, and mental health services; educate residents on their rights, obligations of tenancy, and service availability.
• Risk Mitigation: Consult with supervisors regarding high-risk tenants or those at risk of eviction; report on common problematic themes or patterns within the tenant community.

What You’ll Need

• Education: Bachelor’s degree (BSW preferred) in Sociology, Gerontology, Psychology, Human Services, or a related field.
• Experience: Minimum of one year of relevant experience is required.
• Technical Skills: Proficiency in Microsoft Office, Google Drive, and electronic case record systems.
• Communication: Excellent interpersonal and multitasking skills; Bilingual English/Spanish is preferred.
• Core Values: Ability to understand and appreciate the roles of race, religion, ethnicity, sexual orientation, and individual values in serving a diverse community.

Benefits At a Glance

JASA offers a comprehensive benefits package designed to support your well-being and future:

• Health & Wellness: Medical, dental, and vision coverage, plus Employee Wellness Programs and an EAP.
• Retirement Savings: 403(b) plan with Roth option and an employer-funded pension.
• Generous Time Off: Four weeks of vacation , plus holidays, floating holidays, and sick days.
• Work Style: Flexible hybrid work environment and ongoing professional development opportunities.

EEO Statement: JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.

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