Resident Service Coordinator, DC Area

Vesta Corporation; Washington (District of Columbia); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Company matched 401(k)

Paid time off including vacations and sick leave

Tuition Reimbursement

Job summary

Vesta Corporation is looking for a Resident Services Coordinator to join their team in Washington, DC. This role involves empowering residents through education and access to social services. Ideal candidates should have strong communication skills, a background in human services, and experience in housing.

Vesta offers a robust benefits package including medical, dental, and tuition reimbursement opportunities. Applicants should be prepared to build community partnerships and assist residents in achieving their goals.

Qualifications

• 2+ years of experience in housing or human services preferred.
• Knowledge of child development and experience with youth is a plus.
• Ability to collect and track data to assess programs.

Responsibilities

• Assist residents in accessing social services and education.
• Build relationships with residents to understand their needs.
• Manage outreach and communication with residents.

Skills

Bilingual in English and Spanish

Excellent communication skills

Ability to build positive relationships

Customer service skills

Education

Bachelor's degree in social work or related field

Tools

MS Excel

MS PowerPoint

MS Word

MS Outlook

Job description

Description

Be a part of the best team in Property Management!

Vesta Management, DC is looking for an experienced Resident Services Coordinator to join our team in Washington, DC. If you have a passion for assisting and empowering residents to meet their own needs through education, training, and accessing social services, we want to hear from you!

What we Offer:

At Vesta, we offer comprehensive benefits and opportunities for growth. Our benefits include:

• Medical, dental & vision insurance
• Company matched 401(k)
• Paid time off—Vacation, sick, floating holidays
• 12 additional paid holidays
• Tuition Reimbursement
• PetPlan Pet Insurance
• Employee Assistance Program
• Long & Short-Term Disability Insurance
• AND MORE

The role of the Resident Services Coordinator (RSC) is to assist and empower residents of Vesta communities through the provision of education, vocation, and other opportunities for self‑improvement and realization of individuals’ needs and goals. The RSC will establish and sustain partnerships with community-based social service providers and other stakeholders to assist and empower residents to meet their own needs through education, training, and accessing services for themselves.

The RSC will assess residents’ individual needs for social service intervention, either on referral by property management or by residents’ self-referral. The RSC will assess and coordinate services with third-party (non-profit) social service providers. Where possible, monitor resident outcomes (change in circumstances). Documenting all contact with residents and referrals in case files/case notes. The RSC will seek to establish strong community relationships to help residents to identify and effectively manage their social service needs. The RSC will create and sustain partnerships with community-based social service providers and other community stakeholders.

Essential Functions:

Develop strategic partnerships with local service providers to bring on-site programs or provide referrals to off-site programs and services in the following outcome areas: education, youth development, health, workforce development, financial stability, and asset building.

• Provide non-clinical case management and referral services to all residents, including securing the full range of social services that individual residents need.
• Initiate strategic relationships with other local service providers and stakeholders.
• Build relationships with residents to better understand their needs and aspirations and connect them with local resources and opportunities.
• Works with Property Management staff, family/child/eldercare service providers, behavioral/mental health care, and medical care professionals to resolve issues while keeping information confidential.
• Conduct welcome orientation for new residents.
• Create consistent outreach and communication with residents, including newsletters, flyers, telephone calls, and home visits.
• Maintain accurate and timely documentation on all resident demographics, issues, requests, statistics, incidents, interactions, and outcomes through services software. Align initiatives with Vesta’s resident services program’s outcomes, mission, and goals.
• Participation and coordination of resources around critical issues such as housekeeping and money management for late rent payers.
• Manage administrative tasks required for securing and executing contracts or Memorandum of Understanding with providers and partners.
• Develops and maintains linkages with area resources, including 3rd party providers, regarding information and services available to address the social and recreational needs of the community and individual resident needs.
• Other duties and responsibilities as requested.

Knowledge, Skills and Abilities:

• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents in planning, implementing, and evaluating programs and services.
• Capable of building and maintaining positive relationships with a wide variety of stakeholders, including but, not limited to residents, staff, volunteers, interns, and community partners.
• Experience working with families to support their aspirations.
• Related human services/social services experience.
• Ability to collect, track and understand data in order to assess programs and partnerships and inform strategies.
• Operate in a timely manner, with consistency and a high level of integrity and professionalism; provide excellent customer service to residents and partners.
• Excellent communication, organization, and writing skills.
• Knowledge of federal, state, and local policies affecting housing is a plus.
• Ability to work some weekends and evenings is required

Requirements

Required Education and Experience:

• Bilingual in English and Spanish preferred.
• Preference for a bachelor’s degree with a focus on social work, human services, public health, psychology, Developmental Disabilities, community development, or a related field.
• 2+ years of overall professional experience working with families in housing or human services agencies preferred.
• Knowledge of child development and/or experience working with youth
• Experience overseeing and managing grants a plus.
• Proficiency with MS Excel, PowerPoint, Word, Outlook, and other computer programs.
• Previous experience in property management, and knowledge of HUD regulation a plus.
• Previous engagement, communication, and collaboration with residents of diverse socioeconomic and cultural backgrounds are preferred.
• Experience working with partners and site team members to implement programs and initiatives.
• Valid Driver's License and clean driving record required.
• Successful completion of a background check and drug screening required.

Vesta is an Equal Opportunity/Affirmative Action Employer. Vesta has an ongoing commitment to a diverse workplace free of discrimination and harassment. Vesta recruits, hires, trains, and promotes individuals in all job titles without regard to any protected characteristic, including but not limited to race, color, creed, religion, ancestry, sexual orientation, genetic information, national origin, age, sex, physical or mental disability, being a disabled veteran, veteran of the Vietnam era, or other eligible veteran, or any other protected category under any state or Federal laws. At Vesta, we are committed to a fair and equitable workplace.