Resident Service Coordinator

Wingate Companies; Providence (RI); On-site; USD 45,000 - 55,000; Full time

Job summary

Wingate Management Company is seeking a Resident Service Coordinator to help residents live independently by connecting them with community services and resources. The role supports residents’ social, psychological, and physical needs while building a strong local network.

You will collaborate with residents and local organizations, coordinate referrals and programs, participate in inspections, and maintain confidential records to ensure safe, supportive housing.

Qualifications

• High School diploma or equivalent required.
• Two years’ experience as a Resident Service Coordinator or Case Manager in an appropriate facility preferred.
• Experience networking with elderly and underserved populations and coordinating services as needed.
• Understand independent living philosophy and ADA knowledge.

Responsibilities

• Link residents to existing services and resources in the community.
• Help residents build informal support networks and encourage proactive social needs.
• Coordinate services, referrals, and programs promoting self-sufficiency.
• Attend meetings, maintain records, and ensure confidentiality.
• Assist with lease violations and conflict resolution as needed.
• Support community safety efforts and collaborate with local agencies.
• Interact with residents across diverse backgrounds and manage a multi-site workload.

Skills

Interpersonal

Communication

Organization

Attention to detail

Computer skills

Multi-tasking

Networking

Education

High School diploma

Bachelor's degree preferred

Job description

Job Description The Opportunity Description

Are you someone who takes pride in your work, with a strong sense of ownership and the ability to juggle multiple priorities? Do you thrive in a fast-paced environment? If YES, we encourage you to apply to our current opening for a Resident Service Coordinator. Wingate Management Company is an award-winning leader in real estate management, development, and investment.

Position Summary:

The role of the Resident Service Coordinator is to enable residents to live as independently and self-sufficiently as possible. RSCs link residents to existing services and resources in the community, assist residents to build an informal support network among themselves, encourage residents to be proactive in meeting their social, psychological and physical needs, provide conflict resolution assistance as appropriate and seek out assistance with existing community resources when needed. Build strong relationships with residents and local organizations to support community engagement and resource access. Coordinate services, referrals, and programs that promote self-sufficiency, including financial literacy, job readiness, and youth enrichment. Handle resident concerns, process accommodation requests, and assist with lease violations and conflict resolution. Participate in unit inspections and follow up on issues such as housekeeping or unauthorized occupants. Support community safety efforts and collaborate with local police, resident leaders, and watch groups. Attend meetings, maintain records, ensure confidentiality, and assist with company programs and other duties as assigned.

Requirements:

High School diploma (or equivalent) required; bachelor’s degree in social work, gerontology or other social science preferred Two years’ experience as a Resident Service Coordinator or Case Manager in an appropriate facility preferred Experience with networking and relating well with the elderly and underserved populations in an appropriate environment and arranging or coordinating services as needed Understand and have experience with independent living philosophy Knowledge of the American with Disabilities Act Experience advocating and facilitating services for persons with disabilities and the elderly Experience Required for Your Success

Essential Skills and Abilities:

• Strong interpersonal, communication, organization, writing and computer skills
• Ability to effectively interact and work with individuals from diverse backgrounds
• Attention to detail
• Ability to multi-task and work effectively in both a team and individual setting
• Flexibility and ability to manage a complex workload in varied work environments
• Willingness and ability to work some evenings and weekends
• Experience with spreadsheet software
• Knowledge of community-based services
• Understand the characteristics of the resident population and property in which they serve
• Understand issues that may impact the differential use of services are socio-economic, age, culture, gender, race, sexual orientation, and others
• Develop positive relationships with residents
• Act respectfully, patiently, positively and with consent
• Uphold values of service, transparency, performance, creativity, and community

Required Education and Experience:

• High School diploma (or equivalent) required; bachelor’s degree in social work, gerontology or other social science preferred
• Two years’ experience as a Resident Service Coordinator or Case Manager in an appropriate facility preferred
• Experience with networking and relating well with the elderly and underserved populations in an appropriate environment and arranging or coordinating services as needed
• Understand and have experience with independent living philosophy
• Knowledge of the American with Disabilities Act
• Experience advocating and facilitating services for persons with disabilities and the elderly

Certificates/Licenses/Registrations:

N/A

Work Environment:

(Describes the characteristics that represent the work environment the employee will encounter while performing the essential functions of this job. reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions)

• Prolonged periods of time sitting and working at a computer
• Prolonged periods of time working on your feet
• Open work area with moderate everyday noise
• Travel may be required for off‑site events and for team members assigned to more than one property