Resident Service Coordinator

The Community Builders, Inc.; Northampton (MA); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Health insurance

12 Paid Holidays

PTO accruals

HSA contributions

Life & Disability Insurance

403(b) retirement plan with company

Commuter/parking benefits

Employee Assistance Program

Job summary

The Community Builders is seeking a Resident Services Coordinator to manage day-to-day resident services at an assigned property. You will assess resident needs, build partnerships with local service providers, supervise program activities, and support housing stabilization with the Community Manager.

This position requires five in-office days per week. You will engage residents in programs, coordinate volunteers, track outcomes, and help manage contracts and grants to sustain property

Qualifications

• Experience with seniors and people with disabilities to support housing stability.
• Knowledge of mental health issues and disabilities relevant to housing.
• Ability to build partnerships with local service providers.
• Cultural awareness and ability to work across diverse communities.
• Data collection and measurement of program outcomes.
• Knowledge of housing-related policies is a plus.
• Proficiency with MS Excel, PowerPoint, Word, Outlook; Yardi knowledge preferred.

Responsibilities

• Build relationships with residents to support needs and goals.
• Develop partnerships and connect residents with community services.
• Engage residents in community-building activities and maintain property care.
• Support residents at risk of losing housing and assist on-site programs.
• Coordinate with Property Management on inspections and re-certifications.
• Collect data to document services and outcomes.
• Manage budgets and administrative tasks for contracts and grants.

Skills

Senior & disabled population

Mental health knowledge

Partnership development

Cultural responsiveness

Data collection & tracking

MS Office (Excel, PowerPoint, Word, &

Education

BA/BS in human services or related field

Tools

Yardi

Efforts to Outcomes

Job description

Career Opportunities with The Community Builders

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Join a growing organization that is strengthening neighborhoods across the nation! The Community Builders, Inc. (TCB) is one of America's leading nonprofit real estate developers and owners. Our mission is to build and sustain strong communities where all people can thrive.

About Community Life for Family Properties:

Community Life is TCB’s place-based model that provides stable housing as a platform for residents and neighborhoods to achieve success. TCB communities are places of innovation that address some of the most significant challenges facing low-income populations. We engage residents in creating programs and build strategic partnerships with local stakeholders to create pathways to opportunities in four key practice areas: youth development, education, workforce development and asset building.

Position Description:

The Resident Services Coordinator is responsible for the day-to-day resident services of the assigned property. This includes assessing the needs of residents and developing and managing strategic partnerships with service providers, supervising the day-to-day operation of programs, collaborating with the Community Manager to ensure housing stabilization, and recruiting and leading volunteers to assist on the site. This position has a requirement of five days a week in office.

Essential Functions:

• Build relationships with residents to support their needs and goals.
• Develop strategic partnerships and provide linkages to local service providers focused on the primary objectives of Community Life.
• Engage residents in community building activities that nurture care and respect for the property and apartments.
• Support residents at risk of losing their housing.
• Provide support for Property Management through unit inspections and re-certifications.
• Collect data to document services provided to residents and outcomes achieved.
• Manage budgets and administrative tasks required for securing and executing contracts and grants.

Requirements:

• Experience working with the senior and non-elderly disabled population to create and support the implementation of plans that enable the residents to maintain their housing.
• Knowledge of mental health issues and cognitive and physical disabilities required.
• Capable of building and maintaining partnerships with community based organizations based on the needs of the residents.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with residents and in planning, implementing, and evaluating programs and services.
• Ability to collect, track and understand data in order to assess programs and partnerships.
• Knowledge of Federal, State and Local Policies affecting housing and/or experience in property management preferred.
• Proficiency with MS Excel, PowerPoint, Word, Outlook. Knowledge of Yardi and Efforts to Outcomes preferred.

• Reliable Transportation
• Spanish Speaking Strongly Preferred

Education & Experience:

BA/BS in human services or related field and 2+ years’ experience working in community service related field.

• Medical, dental, and vision insurance
• 12 Paid Holidays & tenure-based PTO accruals
• Employer contributions to Health Savings Accounts
• Company paid Life & Disability Insurance
• 403(b) retirement plan with company match
• Tax-advantage accounts: commuter/parking, medical & dependent care FSA
• Hospital & Critical Illness Insurance
• Confidential, 24/7 Employee Assistance Program
• Pay Rate: $25-27/hour

The Community Builders is an equal opportunity employer.