Resident Service Coordinator

Trinity Management, LLC; Newport (RI); On-site; USD 50,000 - 61,000; Full time

Benefits offered by this job

15 days PTO

Paid holidays

Your birthday off

Medical, Dental, Vision insurance

401(k) Retirement Plan

Tuition Reimbursement

Mileage reimbursement

Job summary

Trinity Management, LLC seeks a compassionate Resident Service Coordinator to support residents across our Rhode Island communities. You will connect residents with essential services, advocate for needs, and develop programs that promote independence and stability in affordable housing.

The role involves partnering with local agencies, coordinating referrals, and preparing HUD reports. Regular travel between Rhode Island and nearby states is required, and a strong background in social services

Qualifications

• Bachelor's degree preferred in social services or related field.
• Experience in resident services, case management, or affordable housing is required.
• Experience working with community agencies and social service organizations.

Responsibilities

• Build relationships with residents to promote independence and self-sufficiency.
• Assess resident needs and connect individuals with community resources and services.
• Advocate for residents by educating them on programs and benefits.

Skills

Resident advocacy

Case coordination

Communication

Organization

Problem-solving

Education

Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or a related field

Tools

Microsoft Office Suite

Job description

Resident Service CoordinatorJob DescriptionResident Service Coordinator

Trinity Management, LLC is seeking a compassionate, organized, and community-focused Resident Service Coordinator to support residents across our affordable housing communities in This role is responsible for Rhode Island. connecting residents with essential community resources, advocating for resident needs, and developing programs that promote independence, stability, and quality of life.

The ideal candidate is passionate about serving diverse communities, has experience working with social service agencies, and enjoys building strong partnerships that positively impact residents.

About the Role

This position supports multiple affordable housing communities throughout Rhode Island. Regular travel between both states is required.

Key Responsibilities

• Build strong relationships with residents while promoting independence and self-sufficiency
• Assess resident needs and connect individuals with community resources including financial assistance, healthcare, counseling, transportation, food assistance, and other supportive services
• Serve as a resident advocate by educating residents on available programs, services, and benefits
• Develop and maintain partnerships with local agencies, nonprofit organizations, healthcare providers, and community service organizations
• Coordinate referrals and provide follow-up to ensure residents receive appropriate services
• Plan and facilitate resident programs, workshops, educational events, and social activities
• Collaborate with Property Management to address resident concerns and resolve conflicts
• Assist residents with Section 504 Reasonable Accommodation requests and guide them through the process
• Maintain accurate resident files, service documentation, and program records
• Prepare reports for management, ownership, and funding agencies, including annual HUD reporting requirements
• Manage the Resident Service Coordinator budget and identify grant and funding opportunities
• Promote resident engagement by developing support networks, community partnerships, and resident programs

Qualifications

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, or a related field preferred
• Experience in resident services, case management, social work, affordable housing, or human services required
• Experience working with community agencies and social service organizations
• Strong resident advocacy and case coordination skills
• Excellent communication, organization, and problem-solving abilities
• Proficiency with Microsoft Office Suite
• Experience with Yardi or affordable housing software is a plus
• Must have a valid driver's license and reliable transportation

Compensation & Benefits

• $55,000k annually
• Full-time, 40 hours per week
• 15 days of Paid Time Off (PTO)
• Paid company holidays
• Your birthday off each year
• Medical, Dental, and Vision insurance effective Day 1
• 401(k) Retirement Plan
• Tuition Reimbursement Program
• Mileage reimbursement for required business travel
• Opportunities for professional growth and career advancement