Resident Service Coordinator

Chris Baily; New York (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Chris Baily is seeking a proactive Resident Services Coordinator to plan and execute resident events, activities, programs, and community gatherings within our property portfolio in New York. You will develop creative programming, build relationships with residents and local partners, manage communications, gather feedback, and ensure events run smoothly, including evenings or weekends when needed.

Strong organizational and people skills are essential to enhance community engagement and overall

Qualifications

• Previous experience in resident services, community engagement, property management, hospitality, customer service, event planning, or a related field preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Comfortable interacting with people from diverse backgrounds and building relationships.
• Creative, outgoing, and enthusiastic approach to community programming.
• Ability to manage multiple events, projects, and priorities simultaneously.
• Proficiency with email, Microsoft Office/Google Workspace, and social media platforms.
• Ability to work occasional evenings or weekends to support resident events.

Responsibilities

• Plan, coordinate, and execute resident events, activities, programs, and community gatherings.
• Develop creative programming that encourages resident participation and builds a strong sense of community.
• Conduct regular community outreach to residents, local businesses, nonprofits, and other community partners.
• Build positive relationships with residents and serve as a friendly, accessible point of contact.
• Promote upcoming events and programs through email, flyers, newsletters, social media, and other communication channels.
• Gather resident feedback and identify opportunities to improve community programs and services.
• Coordinate event logistics, including vendors, supplies, schedules, setup, and cleanup.
• Partner with local organizations and businesses to create opportunities and resources for residents.
• Track event attendance and engagement and provide feedback on successful programs and areas for improvement.
• Assist with resident concerns, questions, and service requests, escalating issues when appropriate.
• Support initiatives that promote resident retention, satisfaction, and overall quality of life.
• Maintain an organized calendar of resident activities and community outreach efforts.
• Perform other duties as assigned.

Skills

Interpersonal skills

Communication

Organization

Multitasking

Diversity & Inclusion

Email/Office tools

Evening/weekend flexibility

Tools

Microsoft Office/Google Workspace

Social media

Job description

Key Responsibilities

• Plan, coordinate, and execute resident events, activities, programs, and community gatherings.
• Develop creative programming that encourages resident participation and builds a strong sense of community.
• Conduct regular community outreach to residents, local businesses, nonprofits, and other community partners.
• Build positive relationships with residents and serve as a friendly, accessible point of contact.
• Promote upcoming events and programs through email, flyers, newsletters, social media, and other communication channels.
• Gather resident feedback and identify opportunities to improve community programs and services.
• Coordinate event logistics, including vendors, supplies, schedules, setup, and cleanup.
• Partner with local organizations and businesses to create opportunities and resources for residents.
• Track event attendance and engagement and provide feedback on successful programs and areas for improvement.
• Assist with resident concerns, questions, and service requests, escalating issues when appropriate.
• Support initiatives that promote resident retention, satisfaction, and overall quality of life.
• Maintain an organized calendar of resident activities and community outreach efforts.
• Perform other duties as assigned.

Qualifications

• Previous experience in resident services, community engagement, property management, hospitality, customer service, event planning, or a related field preferred.
• Excellent interpersonal and communication skills.
• Strong organizational and time-management abilities.
• Comfortable interacting with people from diverse backgrounds and building relationships.
• Creative, outgoing, and enthusiastic approach to community programming.
• Ability to manage multiple events, projects, and priorities simultaneously.
• Proficiency with email, Microsoft Office/Google Workspace, and social media platforms.
• Ability to work occasional evenings or weekends to support resident events.