RESIDENT SERVICE COORDINATOR

Socket.dev; New Albany (IN); On-site; USD 42,000 - 56,000; Full time

Job summary

Socket.dev is seeking a dedicated Resident Service Coordinator to support residents in affordable housing communities in New Albany, IN. You will manage intake, assess needs, coordinate services, and build partnerships to promote resident stability and well-being.

The role emphasizes program delivery, data collection, reporting, and collaboration with property teams to implement resident services plans and meet service standards.

Qualifications

• Bachelor-level degree in Social Work, Gerontology, Psychology, Counseling or equivalent.
• 2–3 years of progressive experience in social service delivery.
• Ability to advocate, organize, problem-solve and deliver results.

Responsibilities

• Manage resident intake, annual assessments, referrals, and tailored service plans.
• Maintain records of interactions, goals, and outcomes.
• Follow up on lease-violation notices to reduce evictions.

Skills

Communication skills

Organization

Problem-solving

Advocacy

Time management

Education

Bachelor's degree in Social Work or related field

Tools

Word processing

Spreadsheet software

Job description

Overview

The Resident Service Coordinator (RSC) provides support to a diverse group of residents living in our affordable housing communities. This position requires a motivated and resourceful individual who is sensitive to resident needs, has outstanding skills in coordinating services for residents, can work effectively within a team, and thrive in a relatively independent work environment - taking the initiative to proactively support resident needs.

Responsibilities

Resident Case Management

• Ensure the completion of resident intake, annual resident assessments, ongoing referral services, evaluation of health, psychological and social needs, development of individually tailored case plan for services and periodic re-assessment of the resident's situation when services are not available through the general community.
• Accurately maintain record of resident interactions, goals, desired outcomes and family or individual achievements.
• Follow up on resident lease violations notices given to residents, working proactively to reduce the number of notices that lead to evictions.

Resident Programming and Engagement

• Work with the property manager, regional manager, resident success manager, and other team members to ensure that services are consistent with an existing resident services plan and that those services are meeting Glick's service standards of striving towards the common goal of resident stability.
• Facilitate and implement core programs as assigned by the program model and the site-specific resident services plan.
• Oversee the development and implementation of ongoing resident engagement activities (engagement involves connecting with residents to understand their needs, build relationships, foster community, and encourage participation in activities and services).
• Facilitate and implement core programs as assigned by the program model and the site-specific resident services plan.
• Oversee the development and implementation of regular onsite programs (programming involves creating and implementing measurable opportunities and activities that meet specific/targeted residents' needs and enhance their overall quality of life).
• Develop strong relationships with community-based organizations and providers for both referrals and onsite services. Identify resident needs and develop strategies to connect residents with necessary services, resources, and supports. When community-based or external services are unavailable, the RSC may provide direct services.
• Accurately collect and record data to measure both resident and program outcomes.

Supporting Resident Basic Needs

• Establish and maintain community-based partnerships supporting food access, rental and utility assistance as well as general eviction prevention.

Administrative

• Manage RSC tenant relations and training expenses to ensure expenses are reasonable, allowable, and funds are expended in a timely manner.
• Complete, review, and submit reports on a timely basis and as requested.
• Creates monthly calendar of events and community newsletter.
• Meets regularly with onsite property manager and attends regularly offered training.

Qualifications

• Bachelor of Social Work, Gerontology, Psychology, Counseling; or equivalent combination of education, training and experience.
• 2-3 years of progressively responsible experience in social service delivery.
• Experience with PC based word processing and spreadsheet software.
• Demonstrated ability to advocate, organize, problem-solve and provide results for the population(s) served.
• Able to work a varied schedule including evenings and weekends.
• Must have and maintain a valid Driver's License in the state of residence.
• Must be able to communicate effectively verbally and in writing.
• Must be able to read and comprehend the English language.
• Fluency in Spanish a plus.