RESIDENT SERVICE COORDINATOR

Gene B. Glick Company; Anderson (IN); On-site; USD 36,000 - 48,000; Full time

Job summary

Gene B. Glick Company seeks a dedicated Resident Service Coordinator to support residents at the Fairington community in Anderson, IN. The role focuses on intake, assessments, referrals, and tailored service planning to promote stability and well-being.

You will collaborate with management, coordinate programming, and track progress to ensure services align with the resident services plan and improve quality of life for residents. Evening/weekend availability may be required.

Qualifications

• Bachelor of Social Work, Gerontology, Psychology, Counseling; or equivalent combination of education, training and experience.
• 2-3 years of progressively responsible experience in social service delivery.
• Experience with PC based word processing and spreadsheet software.
• Able to communicate effectively verbally and in writing.
• Must have and maintain a valid Driver’s License in the state of residence.
• Fluency in Spanish a plus.
• Able to work a varied schedule including evenings and weekends.
• Must be able to read and comprehend the English language.

Responsibilities

• Resident intake, annual resident assessments, ongoing referral services, evaluation of health, psychological and social needs, and development of tailored case plans.
• Accurately maintain records of resident interactions, goals, and achievements.
• Follow up on lease violations and work to reduce evictions.
• Coordinate resident programming with property management and program teams.
• Develop and implement regular onsite programs to meet residents’ needs and enhance quality of life.
• Establish partnerships with community organizations for referrals and on-site services.
• Collect data to measure resident and program outcomes.

Skills

Communication skills

Problem solving

Organizational skills

Spanish language bonus

Education

Bachelor of Social Work or related field

Gerontology

Psychology

Counseling; or equivalent

Tools

Word processing

Spreadsheets

Job description

• Anderson, Indiana
• Property Management - Rental Office
• 4082

Overview

We are searching for an experienced Resident Service Coordinator to assist our residents at our Fairington apartment community in Anderson, IN.

Responsibilities

Resident Case Management

• Ensure the completion of resident intake, annual resident assessments, ongoing referral services, evaluation of health, psychological and social needs, development of individually tailored case plan for services and periodic re-assessment of the resident’s situation when services are not available through the general community.
• Accurately maintain record of resident interactions, goals, desired outcomes and family or individual achievements.
• Follow up on resident lease violations notices given to residents, working proactively to reduce the number of notices that lead to evictions.

Resident Programming And Engagement

• Work with the property manager, regional manager, resident success manager, and other team members to ensure that services are consistent with an existing resident services plan and that those services are meeting Glick’s service standards of striving towards the common goal of resident stability.
• Facilitate and implement core programs as assigned by the program model and the site-specific resident services plan.
• Oversee the development and implementation of ongoing resident engagement activities (engagement involves connecting with residents to understand their needs, build relationships, foster community, and encourage participation in activities and services).
• Facilitate and implement core programs as assigned by the program model and the site-specific resident services plan.
• Oversee the development and implementation of regular onsite programs (programming involves creating and implementing measurable opportunities and activities that meet specific/targeted residents' needs and enhance their overall quality of life).
• Develop strong relationships with community-based organizations and providers for both referrals and onsite services. Identify resident needs and develop strategies to connect residents with necessary services, resources, and supports. When community-based or external services are unavailable, the RSC may provide direct services.
• Accurately collect and record data to measure both resident and program outcomes.

Supporting Resident Basic Needs

• Establish and maintain community-based partnerships supporting food access, rental and utility assistance as well as general eviction prevention.

Administrative

• Manage RSC tenant relations and training expenses to ensure expenses are reasonable, allowable, and funds are expended in a timely manner.
• Complete, review, and submit reports on a timely basis and as requested.
• Creates monthly calendar of events and community newsletter.
• Meets regularly with onsite property manager and attends regularly offered training.

Qualifications

• Bachelor of Social Work, Gerontology, Psychology, Counseling; or equivalent combination of education, training and experience.
• 2-3 years of progressively responsible experience in social service delivery.
• Experience with PC based word processing and spreadsheet software.
• Demonstrated ability to advocate, organize, problem-solve and provide results for the population(s) served.
• Able to work a varied schedule including evenings and weekends.
• Must have and maintain a valid Driver’s License in the state of residence.
• Must be able to communicate effectively verbally and in writing.
• Must be able to read and comprehend the English language.
• Fluency in Spanish a plus.