Resident Resolutions Coordinator - 3400 Avenue

AIR Communities; Costa Mesa (CA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

25% Rent Discount

Medical, dental, vision

401(k) plan

Paid parental leave

Tuition assistance program

Paid time off including vacation, sick

14 holidays

Job summary

AIR Communities operates premier apartment communities nationwide. This on-site, Costa Mesa, CA role handles resident relationships, renewals, and service coordination at 3400 Avenue. You’ll engage residents, process moves, and support the renewal cycle to maximize occupancy alongside a dedicated Leasing team.

Ideal candidates are service-minded, capable of handling multiple tasks, and committed to delivering exceptional resident experiences while supporting on-site operations and events.

Qualifications

• 2 years of customer service in a fast-paced environment (property, hospitality, retail, or similar).
• Ability to read, write, and speak English clearly.
• Reliable transportation and flexible scheduling, including weekends.
• Strong customer service mindset with problem-solving focus.

Responsibilities

• Respond to resident complaints and service issues at the Shared Service Center.
• Support move-out processes and notice to vacate handling.
• Manage lease renewal process and finalize renewal leases.
• Assist residents with on-line rent payments and move-in/out inspections.
• Register cars and pets, coordinate parcel deliveries, and log service requests.
• Communicate with residents and coordinate resident events.

Skills

Customer service

Experience 2+ years

English literacy

Transportation

Weekend availability

Problem-solving

Job description

Resident Resolutions Coordinator - 3400 Avenue

• Full-time
• Department: Leasing
• Employee Type: Regular
• Compensation: USD 24 - USD 24.5 - hourly

AIR Communities owns and operates best-in-class apartment communities in major markets across the country. Our communities are managed by team members who are passionate about providing world class customer service to our residents.

Our Resident Relations Team Members pride themselves on the impeccable customer service and problem-solving techniques they provide to enhance the entire experience of current and future residents. The goals of Resident Relations Coordinator will focus on resident retention and experience, and manage the entire resident renewal process to maximize the number of renewals at your community.

If you are an ambitious, problem solving customer service and sales professional, who rises to a challenge and takes pride in providing great experience to consistently exceed your goals, we want you on our team!

What We Offer

AIR offers attractive compensation packages that reward performance including:

• Expected base pay rate of $24.00to $24.50an hour. You will be provided a base pay rate that is in line with your skills and experience as they relate to the requirements of the job.
• Opportunity forextended time-off with benefits during slower parts of the year.
• 25% Rent Discount at any AIR community.
  • Option to live onsite with zero commute or at a nearby AIR community.

Where You Will Work

You will work onsite at 3400 Avenue,ourexpansive770-unitapartment community located in Costa Mesa, CA.Check them out for yourself here: https://www.live3400.com/

What You Will Do

• Respond to and manage resident complaints and/or service issues at the Shared Service Center and may coordinate with appropriate staff to address and resolve resident concerns.
• Support residents during the move-out process, which may include notice to vacate and resident transfers.
• Manage resident lease renewal process including finalizing renewal leases with the resident via phone and internet.
• Assist residents with any need
• Help residents pay their rent online
• Complete move-in and move-out inspections
• Register cars to park on-site
• Register pets for existing residents
• Assist with parcel pending (package deliveries)
• Enter in service requests for residents
• Assisting with Notice to Vacates and gather information for move-outs
• Send communication to residents
• Coordinate and plan resident functions
• Responds to and manages resident complaints and/or service issues
• Contact residents about policy violations

Who You Are

• Goal-Driven and Delight in going above and beyond to provide a great customer service experience
• Adaptable to Fast Pace and Shifting Priorities

What You Have

• Strong customer service/ Retail/ Hospitality/ Restaurant or Sales background, with ability to consistently meet and exceed sales goals.
• 2 years customer service experience in a fast-paced service environment (ie, property management, hospitality, retail, restaurant etc.).
• Ability to provide exceptional customer service to address the needs of current and future residents in a friendly and professional manner.
• A reliable mode of transportation.
• Flexible schedule with availability to work during ouroffice hours. Weekends required.
• Ability to read, write, and speak English.
• Paid time off includingvacation, sick time, and 14 holidays.
• Medical, dental, vision, and life insurance options, HSA/FSA plans, short and long-term disability paid by the company.
• 25% Rent Discountat any AIR community (a rental application is required, and certain exclusions apply).
• 401(k) planwith employer contribution.
• Paid parental leaveof up to 16 weeks.
• Tuition assistance program and up to100% reimbursementfor job‑related certifications and licenses.
• 15 hours ofpaid time annually for community service.
• Commuter benefits and pet insurance.
• Consumer discounts on various products and services.
• Opportunities for ongoing professional development, leadership training,andcareer growth.

Application Deadline:Theinitial deadlinefor applications is10/15/2026. Applications submitted after this date may still be considered on a rolling basis until the position/program is filled. We encourage all interested candidates to apply as early as possible. If a final decision has not been made by the initial deadline, subsequent applications will be reviewed as they are received.

Candidates extended an offer will be required to undergo pre-employment screening that includes checking references, a four-paneldrug screening thatexcludes marijuana testing, employment verification & criminal background check.

AIR will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the California Fair Chance Act and the Los Angeles Fair Chance Ordinance.

AIR values diversity and provides equal employment opportunities to all employees and applicants for employment. AIR prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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