Resident Representative

YMP Real Estate Management, LLC.; Miami (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

YMP Real Estate Management, LLC. in Miami, FL is seeking a Resident Representative to welcome prospects and residents, process applications, show units, and support leasing activities.

You'll maintain property knowledge, assist with marketing, prepare leasing packages, and ensure excellent customer service while adhering to Fair Housing laws. This role requires bilingual English/Spanish and strong Office skills, with potential for overtime as needed.

Qualifications

• High School education or equivalent.
• Ability to read, write and comprehend English.
• Bi-lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, Excel and Word.
• Previous apartment leasing or sales experience.
• Mathematical skills to calculate prorations.
• Excellent telephone and communication skills.

Responsibilities

• Maintains a detailed knowledge of the apartment community, amenities and community.
• Provides a daily inspection of show apartments and model appearance.
• Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications, typing leases and move-in paperwork.
• Documents prospect contacts; completes market survey and maintains closing ratios.
• Collects and secures rental payments; produces reports like market survey and commission sheets.
• Assists in marketing, monitors ads, and supports leasing events and weekly outreach.
• Posts to advertising sources daily; maintains organized office files.
• Adheres to Fair Housing laws and inspects vacant apartments for move-in readiness.
• Supports renewal programs and reports maintenance observations; available for overtime/weekend/evening work.

Skills

Customer service

Leasing/sales experience

Communication skills

Bi-lingual in English/Spanish

Time management

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Description Resident Representative is responsible for welcoming and engage prospect, residents and guests in person in the office and by phone, prepare and process application packages, preparing leasing packages, send out notices, show units, interact with potential and existing tenants, walk and inspect property, customer service, identify marketing and selling opportunities, process renewals, process recertification, provide excellent customer service, lease units.

Resident Representative is responsible for welcoming and engage prospect, residents and guests in person in the office and by phone, prepare and process application packages, preparing leasing packages, send out notices, show units, interact with potential and existing tenants, walk and inspect property, customer service, identify marketing and selling opportunities, process renewals, process recertification, provide excellent customer service, lease units.

Responsibilities

• Maintains a detailed knowledge of the apartment community, amenities and community
• Provides a daily inspection of show apartments and model appearance.
• Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in.
• Consistently documents prospect phone and email contacts; accurately completes the market survey.
• Maintains an acceptable closing ratio.
• Collects and secures rental payments.
• Produces reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.
• Assist in marketing; Monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; Assist in leasing events and promotions; Assists in outreach community marketing weekly.
• Posts to advertising sources daily as directed.
• Maintains organized community office files.
• Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.
• Assists in inspections of vacant apartments and takes appropriate action to prepare them for move in.
• Promotes resident retention by assisting with the renewal program.
• Reports any observed maintenance problem.
• Must adhere to and comply with company safety policies and rules and utilize safety appliances, as required.
• Must always be courteous and helpful to residents, prospective residents and co-workers.
• Must be available for overtime, weekend, holiday and evening work.
• Performs other duties as assigned.

Requirements

• High School education or equivalent.
• Ability to read, write and comprehend the English language.
• Bi-lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Previous apartment leasing or sales experience.
• Mathematical skills in order to calculate pro-rations.
• Possesses excellent telephone and communication skills.