Resident Representative

YMP Real Estate Management, LLC.; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

YMP Real Estate Management, LLC. is seeking a Resident Representative in Louisville, KY to greet prospects, show units and process leasing paperwork. You will manage applications, renewals and move‑in tasks while maintaining high service standards.

The role requires strong communication, Excel skills and prior leasing or sales experience; bilingual English/Spanish is a plus. The position is full‑time, on‑site and involves weekend availability and community marketing support.

Qualifications

• Must have high school education or equivalent.
• Ability to read, write and comprehend English.
• Experience in apartment leasing or sales preferred.
• Bi-lingual in English/Spanish is a plus.

Responsibilities

• Greet and assist prospects and residents in person or by phone.
• Show units and prepare leasing packages and applications.
• Process leases, renewals, and move‑in paperwork.
• Maintain accurate records and support marketing efforts.
• Ensure compliance with Fair Housing laws and safety policies.
• Provide excellent customer service and ongoing resident support.

Skills

Customer service

Sales

Communication

Microsoft Excel

Education

High School diploma

Tools

Microsoft Word

CRM software

Job description

Overview

The Resident Representative is responsible for welcoming and engaging prospects, residents and guests in person in the office and by phone, preparing and processing application packages, preparing leasing packages, sending out notices, showing units, interacting with potential and existing tenants, walking and inspecting property, providing customer service, identifying marketing and selling opportunities, processing renewals, processing recertification, providing excellent customer service, and leasing units.

Responsibilities

• Maintains a detailed knowledge of the apartment community, amenities and community.
• Provides a daily inspection of show apartments and model appearance.
• Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move‑in.
• Consistently documents prospect phone and email contacts; accurately completes the market survey.
• Maintains an acceptable closing ratio.
• Collects and secures rental payments.
• Produces reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.
• Assists in marketing; monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; assists in leasing events and promotions; assists in outreach community marketing weekly.
• Posts to advertising sources daily as directed.
• Maintains organized community office files.
• Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.
• Assists in inspections of vacant apartments and takes appropriate action to prepare them for move in.
• Promotes resident retention by assisting with the renewal program.
• Reports any observed maintenance problem.
• Must adhere to and comply with company safety policies and rules and utilize safety appliances, as required.
• Must always be courteous and helpful to residents, prospective residents and co‑workers.
• Must be available for overtime, weekend, holiday and evening work.
• Performs other duties as assigned.

Requirements

• High School education or equivalent.
• Ability to read, write and comprehend the English language.
• Bi‑lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Previous apartment leasing or sales experience.
• Mathematical skills in order to calculate pro‑rations.
• Possesses excellent telephone and communication skills.