Resident Representative

YMP Real Estate Management, LLC; Louisville, Northern (KY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

YMP Real Estate Management, LLC is seeking a Resident Representative in Louisville to greet prospects, show units, process applications and leases, and deliver exceptional customer service.

You will maintain knowledge of the community, assist with marketing, monitor ads, collect rents, prepare reports, and support renewal efforts while ensuring Fair Housing compliance and accurate paperwork.

Qualifications

• High School education or equivalent.
• Ability to read, write and comprehend the English language.
• Bi-lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Previous apartment leasing or sales experience.
• Mathematical skills in order to calculate pro-rations.
• Possesses excellent telephone and communication skills.

Responsibilities

• Welcomes and engages prospects, residents and guests in person and by phone.
• Prepare and process application and leasing packages; show units and collect signatures.
• Maintain knowledge of the apartment community and its amenities.
• Conduct daily showings and ensure model appearance; close sales and process applications promptly.
• Document prospect contacts and complete market surveys.
• Collect and secure rental payments and produce timely reports (market survey, locator log, commissions).
• Assist in marketing; monitor ads, document traffic sources, and participate in leasing events and outreach marketing.
• Post to advertising sources daily and maintain organized office files.
• Maintain knowledge of Fair Housing laws and ensure move-in readiness of vacant units.
• Assist with renewal program to promote resident retention and report maintenance issues.
• Adhere to safety policies; be courteous and available for overtime, weekends, holidays, and evenings.

Skills

Customer service

Communication

Telephone skills

Time management

Attention to detail

Education

High School diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Description

The Resident Representative is responsible for welcoming and engage prospect, residents and guests in person in the office and by phone, prepare and process application packages, preparing leasing packages, send out notices, show units, interact with potential and existing tenants, walk and inspect property, customer service, identify marketing and selling opportunities, process renewals, process recertification, provide excellent customer service, lease units.

Responsibilities:

Maintains a detailed knowledge of the apartment community, amenities and community

Provides a daily inspection of show apartments and model appearance.

Handles all aspects of leasing apartments, including greeting prospective residents, touring the community, closing the sale, processing applications in a timely manner, typing leases, following up with prospects, obtaining signatures for completion of leases/paperwork prior to move-in.

Consistently documents prospect phone and email contacts; accurately completes the market survey.

Maintains an acceptable closing ratio.

Collects and secures rental payments.

Produces reports in a timely, accurate and complete manner, including the monthly market survey, locator log and commission sheets.

Assist in marketing; Monitors the accuracy of advertisements and takes appropriate action to correct; accurately and consistently documents traffic marketing sources; Assist in leasing events and promotions; Assists in outreach community marketing weekly.

Posts to advertising sources daily as directed.

Maintains organized community office files.

Maintains working knowledge of Fair Housing laws, rules, and regulations concerning apartment leasing and management.

Assists in inspections of vacant apartments and takes appropriate action to prepare them for move in.

Promotes resident retention by assisting with the renewal program.

Reports any observed maintenance problem.

Must adhere to and comply with company safety policies and rules and utilize safety appliances, as required.

Must always be courteous and helpful to residents, prospective residents and co-workers.

Must be available for overtime, weekend, holiday and evening work.

Performs other duties as assigned.

Requirements

• High School education or equivalent.
• Ability to read, write and comprehend the English language.
• Bi-lingual in English/Spanish is a plus.
• Strong Microsoft Office skills, especially in Excel and Word.
• Previous apartment leasing or sales experience.
• Mathematical skills in order to calculate pro-rations.
• Possesses excellent telephone and communication skills.