Resident Relations Coordinator

ZRS Management, LLC; Orlando (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, dental, vision, and life保险

Housing discounts

Vacation

Paid holidays

401k plan with employer match

Job summary

ZRS Management, LLC is seeking an Assistant Property Manager in Orlando, FL to motivate Leasing Consultants, analyze market data, and prepare for advancement to Property Manager. Reporting to the Property Manager, you will oversee rent collection, leasing, and resident relations to maintain occupancy and budget goals.

The role requires 1+ year in property management, a high school diploma, and flexibility to work evenings/weekends.

Qualifications

• Valid driver's license
• 1+ year experience in property management or real estate
• High school diploma required, post-secondary preferred in business or property management

Responsibilities

• Collect rent in a timely manner and ensure revenue data is posted in accounting system
• File evictions when applicable and stay informed of local laws and policies
• Issue lease violations and coordinate with property manager to meet community guidelines
• Review and approve applications; verify proof of income and adherence to qualification guidelines
• Audit move-ins; ensure all payments, leases, and documents are uploaded
• Verify residents' current and future scheduled billing is correct
• Prepare monthly reports following company guidelines
• Assist with understanding the property budget and bill uploads for approval
• Troubleshoot and resolve resident issues before escalation
• Assist with leasing and take property tours
• Handle escalated service requests and maintain customer service standards
• Collaborate with property manager to meet occupancy and leasing goals
• Assist with hosting resident functions and renewals
• May need to work one weekend per month

Skills

Computer skills

Negotiation

Leadership

Time management

MS Office

Internet & Email

Property mgmt software

Multitasking

Stress management

Confidentiality

Teamwork

Flexibility

Education

High school diploma

Post-secondary in business or property management

Tools

Onesite

Yardi

RealPage

Knock

RentCafe

ResMan

Job description

Job Description:

The Assistant Property Manager’s primary responsibilities include motivating and encouraging the Leasing Consultants in leasing tasks; compiling, understanding and utilizing market information on an on-going basis; and preparing for advancement to Property Manager. The position of Assistant Property Manager reports directly to the Property Manager.

The Assistant Property Manager primary focus shall include but not limited to:

• Collect rent in a timely manner, and ensure that all revenue data is posted correctly in the accounting system.
• File evictions when applicable, and be informed of local laws and policies.
• Issue lease violations when necessary and work closely with the property manager to ensure community guidelines are being met.
• Review and approve applications when necessary and ensure proof of income and applications are within community qualification guidelines.
• Audit move-ins and ensure that all applicable monies have been paid and all necessary leasing documents have been executed and uploaded.
• Ensure that all residents’ current and futured scheduled billing is correct.
• Complete monthly reports in accordance with company guidelines.
• Become familiar with the property budget and coding and assist in preparing and uploading bills and submitting them for approval.
• Troubleshoot and resolve resident situations before being escalated to the property manager.
• Assist with leasing when necessary and take tours.
• Take escalated service requests and work with the property team to ensure adherence to customer service standards.
• Work closely with property manager to ensure the property is meeting budgeted occupancy and leasing goals.
• Assist Property Manager with hosting resident functions and maximizing resident renewals
• May need to work one weekend a month,

Qualifications

• ValidDriversLicense
• 1+ experience in property management or real estate preferred
• High school diploma a must, post-secondary preferred in units in business, or property management.

Skills, Knowledge and Abilities:

• Demonstrate excellent computer skills, verbal, math, and reasoning skills
• Demonstrate strong negotiating and sales abilities
• Possess strong leadership; interpersonal and organization skills
• Possess effective time management skills and attention to detail
• Knowledge of Microsoft Excel, Microsoft Word, and other Microsoft Office products
• Knowledge of Internet, Email, and social media as it pertains to marketing of community
• Knowledge of property management software, such as, Onesite, Yardi, RealPage, Knock,RentCafe, Resman, etc.
• Knowledge of business practices and principles
• Ability to handle multiple projects and tasks
• Ability to cope with stress in a composed manner
• Ability to respect and maintain confidentiality
• Ability to work independently as well as collaboratively in a team environment.
• Flexible to work evenings, weekends, and holidays as needed.

We offer full-time, career-track positions with competitive pay, health, dental, vision and life insurance; housing discounts, vacation, paid holidays, exceptional 401k plan with employer match and much more!!!!

We are an Equal Opportunity Employer

Drug Free Work Place

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

ZRS Management is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.