Resident Program Manager

SCP Health; Lafayette (LA); Hybrid; USD 73,000 - 108,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off and holidays

Professional development support

Employee wellness resources

Job summary

SCP Health is seeking a driven professional to manage the day‑to‑day operations of the resident development program, guiding residents in their final year of training. You will coordinate monthly virtual sessions, engage SMEs, and collaborate with clinical recruiting and leadership to keep content relevant and impactful.

The role requires 3–5 years in program development or coordination, strong communication, and a track record of process improvement in healthcare or related fields.

Qualifications

• Ability to organize work, manage priorities, meet commitments, and maintain accurate documentation.
• Strong written and verbal communication with residents, physicians, leaders, and stakeholders.
• Experience with ATS, CRM, or recruiting platforms is a plus.
• Understanding of business operations and process improvement.

Responsibilities

• Manage the day-to-day operations of the resident development program for newly hired residents in their final 12 months of residency.
• Track participation, attendance, feedback, and outcomes to evaluate program effectiveness; recommend changes to structure, content, format, and timing.
• Partner with Clinical Recruiting, clinical, operations, finance, and wellness leaders to keep sessions relevant, build consensus on program enhancements, and implement approved changes.
• Coordinate monthly virtual professional development sessions covering clinical and productivity topics, financial and operational topics, professional development, and wellness.
• Engage internal subject matter experts (SMEs) and presenters to develop session content, learning objectives, and engagement strategies aligned with program goals.
• Schedule virtual sessions, distribute meeting invitations, and manage related communications with residents selected for the program.
• Serve as the primary point of contact for residents, presenters, and internal stakeholders related to the program.
• Maintain program calendars, communication templates, participant lists, and session documentation.
• Develop and maintain relationships with residency program leaders, coordinators, chief residents, and other GME contacts to support outreach, engagement, and long‑term recruiting pipeline development.
• Contribute to residency engagement planning by tracking program touchpoints, resident participation, engagement trends, and conversion opportunities; provide insights and recommendations to Clinical Recruiting leadership.
• Support special projects and initiatives related to resident recruitment, engagement, and transition‑to‑practice efforts.

Skills

Organization

Prioritization

Communication

Relationship building

MS Office

Scheduling tools

ATS CRM experience

Process improvement

Education

Bachelor’s degree

Job description

At SCP Health, What You Do Matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

At SCP Health, What You Do Matters

As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.

Why You Will Love Working Here

• Strong track record of providing excellent work/life balance.
• Comprehensive benefits package and competitive compensation.
• Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.

Job Responsibilities

• Manage the day-to-day operations of the resident development program for newly hired residents in their final 12 months of residency.
• Track participation, attendance, feedback, and outcomes to evaluate program effectiveness; recommend changes to structure, content, format, and timing.
• Partner with Clinical Recruiting, clinical, operations, finance, and wellness leaders to keep sessions relevant, build consensus on program enhancements, and implement approved changes.
• Coordinate monthly virtual professional development sessions covering clinical and productivity topics, financial and operational topics, professional development, and wellness.
• Engage internal subject matter experts (SMEs) and presenters to develop session content, learning objectives, and engagement strategies aligned with program goals.
• Schedule virtual sessions, distribute meeting invitations, and manage related communications with residents selected for the program.
• Serve as the primary point of contact for residents, presenters, and internal stakeholders related to the program.
• Maintain program calendars, communication templates, participant lists, and session documentation.
• Develop and maintain relationships with residency program leaders, coordinators, chief residents, and other GME contacts to support outreach, engagement, and long‑term recruiting pipeline development.
• Contribute to residency engagement planning by tracking program touchpoints, resident participation, engagement trends, and conversion opportunities; provide insights and recommendations to Clinical Recruiting leadership.
• Support special projects and initiatives related to resident recruitment, engagement, and transition‑to‑practice efforts.

Knowledge, Skills, And Abilities

• Ability to organize work, manage competing priorities, meet commitments, and maintain accurate documentation.
• Strong written and verbal communication skills, with the ability to engage effectively with residents, physicians, leaders, and cross‑functional stakeholders.
• Ability to build relationships with internal SMEs and presenters and coordinate collaborative content development.
• Proficiency with Microsoft Office Suite, virtual meeting platforms, and scheduling/calendar management tools.
• Demonstrated ability to represent the organization externally and build relationships with residency programs, early‑career clinicians, and academic medicine stakeholders.
• Experience with applicant tracking systems (ATS), CRM systems, or recruiting platforms is a plus.
• Strong understanding of business operations and process improvement concepts.

Education

• Bachelor’s degree in business, education, human resources, communications, related field, or equivalent work experience.

Work Experience/Qualifications

• 3 to 5 years of progressive experience in program development, oversight, and coordination, recruiting operations, education or training coordination.
• Prior experience managing recurring meetings, training, events, and professional development programs.
• Prior experience identifying, developing and driving process improvement.
• Prior experience working in healthcare, staffing, or service‑based operations, preferred.
• Previous experience managing cross‑functional projects, preferred.

Certifications

• PMI or PMP, preferred.

PRIMARY LOCATION:

• Remote - United States or open to hybrid options at our SCP office locations: Atlanta, GA; Lafayette, LA; Dallas, TX; Traverse City, MI

Pay Range

72,738.00 - 107,672.00 USD annually

This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.

We offer a comprehensive benefits package designed to support your health, financial well‑being, and work‑life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.

Visit our website for further information. https://myscpbenefits.com/

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