Resident Move-In & Sales Coordinator

The Highlands; United States; On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

PTO and Holiday Pay

Daily pay

Health/Dental Insurance

401K with employer match

Life Insurance

Short and long-term disability

Referral Bonuses

Tuition Reimbursement

Employee Assistance Program

Job summary

The Highlands is seeking a Move In Coordinator to support the Sales & Marketing department and manage move-in processes for new residents. You will handle lead management, ensure positive first impressions, and drive successful closings in a family-friendly community.

Ideal candidates have at least two years of relevant sales/marketing experience, with a preference for senior living, and strong computer and CRM skills to maintain accurate records and communications.

Qualifications

• Experience in Senior Living is preferred (Independent Living is a plus).
• Minimum of two years of relevant sales and marketing experience, with strong preference for senior living industry experience with proven results.
• Proficient in computer utilization including: Windows, Office, Word, Excel, Outlook, and CRM database systems.
• Demonstrate excellent oral and written communication skills and proficiency with email processes and etiquette.
• Demonstrate a positive attitude and interpersonal skills to work with various people including associates, residents, families, and professionals.
• Promote positive work environment that emphasizes teamwork.
• Respond positively to constructive feedback by listening to supervisor, customers, and peers and use it to improve performance.
• Ability to travel for meetings as requested by supervisor.
• Adherence to the Grace Management, Inc. Sales & Marketing Manual, all Policies and Procedure Manuals and Associate Handbook.
• Completion of drug testing and criminal background check upon hire and upon request of supervisor or Grace Management, Inc. Human Resources.

Responsibilities

• Support the team to meet or exceed budgeted occupancy and revenue.
• Assist in the completion of move in paperwork for new residents.
• Ensure smooth transition for new residents into their new home by utilizing effective communication and exceptional customer service.
• Meet or exceed established Key Performance Metrics (KPIs).
• Utilize The ENGAGE Experience sales process for internal and external sales functions.
• Assist in creating Strategic Sales and Marketing Trimester Plans with leadership support.
• Support the effective and successful execution of the Strategic Sales and Marketing Trimester Plans.
• Coordinate with appropriate associates to ensure smooth and successful Sales & Marketing events.
• Appropriately plan and allocate marketing expenditures under the guidance of the Sales Director.
• Audit, reconcile, and process appropriate invoices for payment, ensuring adherence to the Marketing budget.
• Adhere to the GMI Brand Style Guide with utilization and creation of any public-facing materials and press releases.
• Maintain accurate and current marketing materials, supplies, forms, checklists, and move in packets.
• Assist with maintaining a current Competitive Marketing Analysis (to be updated at least twice each year).
• Assist with maintaining accurate and current information in the lead management system and contact database.
• Close sales by responding promptly and guiding residents, families, and/or advisors with making decisions; provide appropriate referrals and resources.
• Partner with the Sales Director to establish a sales culture within the community.
• Establish flexible schedule to meet community needs, including visits, calls, presentations, and appointments to close sales.
• Establish a thorough, working knowledge of base rates and care costs within assigned community and adjust with changes as necessary.
• Maintain resident, associate, and community confidentiality and adhere to Residents Rights.
• Build strong, trusting relationships with community and company associates.
• Contribute to community relationships by demonstrating cooperation and professional conduct with residents, families, fellow associates, professionals, and vendors.
• Contribute to the team by staying flexible, taking initiative, and supporting related roles.
• Demonstrate a high level of organization, attention to detail, ability to meet deadlines, and timely communication.
• Support the mission, vision, and culture of the organization through positive communication and leadership.
• Additional tasks and duties as assigned.

Skills

Sales/Marketing experience

CRM proficiency

Excellent communication

Teamwork

Organizational skills

Ability to travel

Tools

Windows/Office/Excel/Outlook/CRM

Job description

The Highlands is seeking a Move In Coordinator to support the Sales & Marketing department and manage move-in processes for new residents. You will handle lead management, ensure positive first impressions, and drive successful closings in a family-friendly community.

Ideal candidates have at least two years of relevant sales/marketing experience, with a preference for senior living, and strong computer and CRM skills to maintain accurate records and communications.