Resident Move-In Experience Coordinator

Lifespace Communities, Inc.; Lombard (IL); On-site; USD 28,000 - 39,000; Full time

Job summary

Lifespace Communities, Inc. is seeking a Move-in Coordinator at Beacon Hill in Lombard, IL. You will meet with new residents, coordinate move-ins, and promote occupancy while delivering a warm, resident-focused experience.

This role involves managing deposits through move-in, coordinating with operations teams to prepare apartments, and guiding residents through the process with clarity and care.

Qualifications

• High school diploma or equivalent.
• Associates or bachelor’s degree in marketing, business, education, or psychology preferred.
• Two years’ experience in sales or similar role.

Responsibilities

• Meet with new residents to coordinate move-in as assigned by director of sales.
• Manage the occupancy process from receipt of deposit to move in, continuously promoting the community to that individual.
• Help facilitate in making the move to their new residence as smooth as possible.
• Prepare closing packets and coordinates all aspects pertaining to scheduling move-ins and developing move-in guide.
• Facilitate the selections process, based upon current Lifespace standard selections and operating procedures.
• Communicate with future residents regarding notices for projected move in dates.
• Work with director of plant operations and director of environmental services to ensure completion of apartments as assigned by the director of sales. Keep all appropriate parties apprised of move-in dates and possible adjustments.
• Communicate with the sales team and new resident to assure apartments are ready for move-in.

Skills

Sales experience

Customer service

Education

High school diploma or equivalent

Associates or bachelor’s degree in marketing, business, education, or psychology preferred

Job description

Lifespace Communities, Inc. is seeking a Move-in Coordinator at Beacon Hill in Lombard, IL. You will meet with new residents, coordinate move-ins, and promote occupancy while delivering a warm, resident-focused experience.

This role involves managing deposits through move-in, coordinating with operations teams to prepare apartments, and guiding residents through the process with clarity and care.